At a Glance
- Tasks: Manage customer accounts, build relationships, and drive strategic growth.
- Company: Join Iron Mountain, a global leader in IT services and consulting.
- Benefits: Full-time role with opportunities for career advancement and professional development.
- Other info: Dynamic environment with a focus on innovation and customer-first mindset.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction and business growth.
- Qualifications: 2+ years in B2B account management with strong negotiation and communication skills.
The predicted salary is between 135000 - 165000 $ per year.
Iron Mountain is seeking a dynamic Customer Account Manager to join our Commercial Team. In this role, you will be responsible for taking ownership of a designated portfolio of customers to ensure their satisfaction, secure favorable contract renewals, and drive strategic account growth, with an expectation to proactively pursue new business opportunities. As a trusted advisor, you will manage existing relationships to deliver exceptional service and innovative solutions while expanding the client base.
What You’ll Do
- Manage a portfolio of customers, building and nurturing strong relationships to foster long-term loyalty and satisfaction.
- Collaborate with customers and internal stakeholders to develop and execute tailored account strategies for both short-term and long-term growth, and secure profitable contract renewals and agreements.
- Ensure all account management activities align with Iron Mountain’s services and regulatory requirements by maintaining an in-depth product expertise to deliver value-driven solutions, and proactively pursuing new business opportunities to expand the account base.
What You’ll Bring
- Minimum 2 years of proven experience in B2B account management or a customer relationship role.
- Strong knowledge of strategic planning, effective negotiation skills, and new business development techniques.
- Proven ability in customer relationship management, demonstrating a proactive, customer-first mindset with a focus on delivering value and satisfaction.
- Excellent communication and interpersonal abilities to serve as a trusted advisor to clients.
If you are a motivated Customer Account Manager ready to help our customers unlock the full potential of their partnership with a global industry leader and grow our business, apply now!
Account Executive in Melbourne employer: Iron Mountain
Iron Mountain is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Partner Development Manager to thrive. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, alongside a supportive work environment that values unique contributions. Located in Melbourne, our team enjoys the benefits of working in a vibrant city while being part of a global leader in information management and digital transformation.
