Customer Service & Sales Support Specialist in Melbourne

This is a varied and rewarding role where you'll become a trusted point of contact for customers across Australia. Working closely with our sales, procurement and warehouse teams, you'll ensure customers receive accurate advice, prompt service and a seamless experience every time they deal with iQuip. No two days are exactly the same, making this role ideal for someone who enjoys variety, teamwork and building genuine customer relationships.

Key responsibilities

• Deliver exceptional customer service by phone, email and other communication channels.
• Process customer orders accurately and efficiently through our ERP system.
• Assist customers with product, pricing and stock availability enquiries.
• Build strong long-term relationships with repeat customers.
• Support our Business Development Managers and work closely with internal teams to meet customer requirements.
• Manage backorders, freight enquiries, customer cases and returns.
• Maintain accurate customer records and CRM information.
• Recommend alternative products and practical solutions where appropriate.
• Identify opportunities to upsell and add value for customers.
• Contribute ideas that improve customer experience and internal processes.

About you

• Previous experience in customer service, internal sales, customer care, sales support or a similar role.
• A genuine passion for helping customers and delivering excellent service.
• Outstanding communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• A positive, solutions-focused mindset.
• The ability to manage multiple priorities and work effectively within a team.
• Confidence using business systems, ERP software and CRM platforms.
• Strong literacy and numeracy skills, including pricing and order processing.
• The initiative to take ownership and responsibility while remaining coachable and eager to learn.

Benefits

• A competitive salary package.
• Participation in our company-wide Share the Profit Bonus Scheme.
• A supportive and collaborative team environment.
• Long-term career stability with a growing Australian business.
• Modern offices, equipment and facilities.
• Convenient location with off-street parking.
• Daily interaction with loyal repeat customers.
• Team celebrations recognising company achievements and milestones.
• Birthday gifts, work anniversary recognition and employee-of-the-month rewards.

About us

iQuip Group is a fast-growing national wholesaler of premium tools and accessories to the paint, render and associated industries. We're passionate about delivering exceptional customer experiences and building long-term relationships with our customers. Most of our customers are repeat customers. We believe great people deserve a great workplace, built on transparency, trust, accountability and mutual respect.