At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a leading manufacturer in barrier shrink packaging for the food industry.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Work with a supportive team and enjoy a fast-paced, innovative workplace.
- Why this job: Make a real difference by supporting customers and solving their challenges.
- Qualifications: Experience in customer service or logistics, strong communication skills required.
The predicted salary is between 58500 - 71500 $ per year.
IPE Pack & Technology Oceania is seeking a highly organised and customer-focused Customer Support Coordinator to support our growing customer base across Australia and New Zealand. This role will be a key link between our customers, sales team, manufacturing operations, warehousing and logistics partners. The successful candidate will help ensure orders are processed accurately, customers are kept informed, stock requirements are managed effectively, and any issues are resolved quickly and professionally.
Key responsibilities
- Act as a key point of contact for customer enquiries, orders and delivery requirements
- Build strong working relationships with customers and understand their ongoing packaging requirements
- Provide timely updates regarding orders, stock availability, production and delivery
- Coordinate customer requests with the sales, technical, manufacturing and logistics teams
- Proactively identify potential supply issues and communicate solutions before they impact the customer
- Assist with customer complaints, product enquiries and corrective actions
- Receive, enter and manage customer purchase orders
- Confirm pricing, quantities, specifications and requested delivery dates
- Monitor orders from placement through production, shipping, warehousing and final delivery
- Maintain accurate customer order and product information
About you
- Previous experience in customer service, sales support, supply chain, logistics or order management
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Confidence communicating with customers and suppliers
- Ability to manage multiple priorities and deadlines
- Strong problem-solving skills and a willingness to take ownership
- Good Microsoft Excel, Outlook and general computer skills
- Experience with ERP, CRM, inventory or accounting systems would be advantageous
- Experience within packaging, food manufacturing, FMCG, logistics or a related B2B industry would be highly regarded
About us
IPE Pack & Technology Oceania is the Australian subsidiary of one of the world's largest manufacturers specialising exclusively in barrier shrink packaging for the food industry. Supporting a growing customer base across Australia and New Zealand, IPE combines global manufacturing strength with local expertise, technical support and reliable supply. With state-of-the-art manufacturing facilities and continued investment in technology and innovation, IPE delivers high-performance packaging solutions for the meat, poultry, smallgoods, cheese and seafood industries.
Customer Support Coordinator in Geelong employer: IPE Pack and Technology
IPE Pack and Technology offers a dynamic work environment where employees can thrive in their roles as key links between customers and various operational teams. The company values strong communication skills and provides opportunities for professional growth, particularly in customer support and logistics coordination. Employees can expect to engage with a diverse customer base across Australia and New Zealand, ensuring that their contributions directly impact customer satisfaction and operational efficiency.
