At a Glance
- Tasks: Engage with the community, respond to inquiries, and provide tailored solutions.
- Company: InvoCare, a leader in the funeral industry with a focus on care and empathy.
- Benefits: Reward programs, training, networking opportunities, and paid leave.
- Other info: Join a diverse team committed to respect and inclusion.
- Why this job: Make a meaningful impact by helping families celebrate their loved ones' lives.
- Qualifications: Sales experience, strong customer service skills, and resilience.
The predicted salary is between 54000 - 66000 $ per year.
InvoCare is an industry leader within the funeral industry, currently operating over 300 funeral locations, 17 cemeteries and 29 crematoria throughout Australia, New Zealand and Singapore.
About you: You have a background in customer service and sales and are looking for your next opportunity. You have worked in an industry with direct customer interaction and are wondering how to combine your experience into a role with heart.
About the role: Working directly with the community, you will respond to incoming inquiries and package solutions that meet customer needs. Empathy and the ability to listen sensitively are your key skills, as is your results focus. This is a great opportunity to apply your skills from a sales background into the funeral industry and apply strong values around care and empathy.
In addition you will have:
- Previous sales experience in a service-driven organisation working towards KPI's and targets
- A focus on customer service and collaborative business relationships
- Ability to build rapport and trust with customers in an honest and ethical manner
- Resilience is a MUST - we want candidates who are focused, committed and passionate
- Ability to prioritise and multi-task while working with a busy schedule
- Ability to maintain confidentiality and discretion
- High attention to detail
Benefits of joining InvoCare: You may not have considered this industry before, but we provide vital services to families that help them celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:
- Reward and recognition programs
- Tailored induction and training programs
- Well-designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access to Employee Assistance Program
We are a diverse workplace and equal opportunity employer.
*As part of our recruitment process, applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits. At InvoCare, we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
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