At a Glance
- Tasks: Provide exceptional customer service and administrative support in a dynamic environment.
- Company: Join InvoCare, a leader in the funeral industry with over 300 locations across Australia, NZ, and Singapore.
- Benefits: Enjoy recognition programs, tailored training, and access to employee support services.
- Other info: Diverse workplace committed to inclusivity and personal growth opportunities.
- Why this job: Make a meaningful impact by supporting families during important moments in their lives.
- Qualifications: Strong communication skills, attention to detail, and a friendly phone manner.
InvoCare is an industry leader within the funeral industry, currently operating over 300 funeral locations, 17 cemeteries and 29 crematoria throughout Australia, New Zealand and Singapore.
About you:
- You are looking to extend your customer service experience and develop your administration skills.
- You want to work in a supportive team and enjoy variety in your role.
- The best part of your day is always the interactions you have with customers and you have the sensitivity to support customers in all circumstances.
- You will also have:
- Competent administrative skills with an eye for detail and ability to follow.
- Good telephone manner and comfortable managing incoming telephone calls.
- Excellent written and oral communication skills.
- Computer skills in Word and Excel.
About the role:
Being the first point of contact for families and the community, you will be responsible for providing excellent customer service at all levels of contact with internal and external customers to the main Park's office, by telephone and face-to-face, along with exceptional administration support to the staff based in the office. There is a lot to juggle with this role and a lot of variety so the ability to multitask and adapt is a must.
Benefits of joining InvoCare:
- Reward and recognition programs.
- Tailored induction and training programs.
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience.
- Networking opportunities across the business and with peers.
- Birthday and paid parental leave.
- Free access to Employee Assistant Program.
We are a diverse workplace and equal opportunity employer. At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.
*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.
Administration Clerk in Dapto employer: InvoCare
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