At a Glance
- Tasks: Manage accounts, achieve collection targets, and resolve customer queries.
- Company: Join InvoCare, Australia's leading provider of funeral and pet care services.
- Benefits: Enjoy competitive perks, professional growth, and a supportive team environment.
- Other info: Work in a modern office with opportunities for networking and career development.
- Why this job: Make a meaningful impact while helping families during life's important moments.
- Qualifications: 5+ years in collections, strong communication skills, and attention to detail.
The predicted salary is between 56700 - 69300 $ per year.
- Collections Officer
- Rhodes, Sydney NSW | Accounts Receivable & Credit Control
- Full-Time Permanent Position
- Join Australia's Leading Provider of Funeral, Memorial and Pet Care Services
At Invo Care, we're committed to supporting Australian families through life's most meaningful moments.
Our trusted brands help thousands of families every year.
Behind every service experience is a dedicated support team ensuring our operations run smoothly and efficiently.
We're currently seeking an experienced
Collections Officer to join our Finance team in Rhodes and take ownership of a diverse Accounts Receivable portfolio.
About the Role
Reporting to the Invoice to Collect Manager, you'll manage an assigned ledger and play a critical role in maintaining healthy cash flow across our business.
This is a hands-on role that blends collections expertise, stakeholder management, and customer service.
- Manage a portfolio of outstanding accounts and achieve collection targets
- Follow up overdue accounts through proactive communication and payment resolution
- Reconcile customer accounts and allocate incoming payments
- Generate statements and invoices
- Handle customer queries and service tickets
- Work closely with internal stakeholders across multiple business divisions
- Maintain accurate collection records and documentation
- Ensure compliance with company policies and ACCC debt collection guidelines
- Contribute to continuous improvement initiatives within the Accounts Receivable function
About You
We're looking for a confident and professional collections specialist who can balance commercial outcomes with outstanding customer service.
To be successful, you'll bring
- Minimum 5 years' experience in Collections, Credit Control or Accounts Receivable
• Strong understanding of
- Debt collection processes
- Accounts Receivable
- Account reconciliations
- Payment allocation
- Knowledge of ACCC Debt Collection Guidelines
- Strong communication skills and confidence handling sensitive conversations
- Intermediate Microsoft Excel and Outlook skills
- Experience with accounting or ERP systems (Oracle experience highly regarded)
- Excellent attention to detail and ability to manage competing priorities
- A collaborative approach and commitment to delivering exceptional service
Why Join Invo Care?
- Market-leading organisation with a national presence
- Supportive and collaborative team environment
- Modern Rhodes office location
- Opportunities for professional growth and development
- Stable business operating across essential services industries
- Work with a purpose-driven organisation that makes a meaningful difference to Australian families every day
Perks and benefits
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations
- Networking opportunities
- Birthday and paid parental leave
- Free access
- Employee Assist Program
- Annual family day social events
- Diversity, Equality & Inclusion
- What can I earn as a Collections Officer
- #J-18808-Ljbffr
Collections Officer in Sydney employer: InvoCare Australia Pty Limited
At Pets In Peace, we pride ourselves on being an exceptional employer that values compassion and empathy in our work culture. Located in Ipswich, our supportive team environment fosters personal and professional growth, offering ongoing training and development opportunities to ensure you thrive in your role as a Client Care Coordinator. Join us in making a meaningful difference in the lives of pet owners during their most challenging times, while enjoying a workplace that truly honours the unconditional love shared between pets and their families.
Contact Details:
InvoCare Australia Pty Limited Recruitment Team
