Do you enjoy being the person who keeps service teams, customers and technicians moving? Join our South APAC Field Services team as a Field Services Coordinator based in Melbourne. In this role, you will play a key part to support critical service delivery across Intralox business in South APAC. This is a great opportunity for someone who enjoys problem-solving, building strong relationships, and helping deliver high-quality service experience for customers.
Core Responsibilities
- Customer Interaction: Provide updates, gather feedback, and ensure service quality.
- Scheduling & Dispatch: Allocate technicians based on skills and location; handle urgent requests and optimize routes.
- Work Order Management: Update service records and approve timesheets.
- Service Support: Coordinate tools, spares, and logistics for repairs and maintenance.
- Compliance & Records: Maintain technician credentials, permits, and insurance documentation.
- Reporting & Asset Tracking: Prepare periodic service reports and maintain equipment databases.
- Team Coordination: Organize internal meetings and events.
Qualifications & Experience
- 3+ years of experience in technical services coordination, service operations, dispatch, scheduling, logistics coordination, or a similar role.
- Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholder needs.
- Clear and confident communication skills, with a customer-focused mindset and a proactive approach to problem-solving.
- Experience using service management systems, such as Dynamics, or the ability to quickly learn new digital tools.
- Comfortable working in a fast-paced environment and able to stay calm and effective when handling urgent requests.
- Familiarity with compliance documentation, technician records, permits, or safety standards will be highly regarded.
Why Join Us
- Be part of a respected global business with a strong culture of continuous improvement, teamwork, and customer value.
- Work in a collaborative South APAC environment where your coordination skills directly support customers, technicians, and service excellence across the region.
- Develop your career in an organization that encourages learning, ownership, and being the best you can be, supported by education and study assistance for eligible employees.
- Benefit from Australia-based employee support programs, including private health insurance subsidy support, salary continuance insurance, life and AD&D cover, business travel medical insurance, and a 24/7 Employee Assistance Program for eligible employees.
Contact Details:
Intralox Australia Pty. Ltd. Recruitment Team
