Intralot is seeking a Field Service Technician to join Bally’s Intralot in Montana. You will serve as the second level of escalation for Tier 1 issues, troubleshooting complex hardware and software problems on VLTs, COAMs, and cash devices, while coordinating with field teams and vendors.
You will guide Tier 1 agents in real time, document incident trends, and contribute to process improvements. You will maintain logs in our ticketing system and participate in onboarding, ensuring timely
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