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Sydney Surry Hills | 24 month Contract With Full-Time Hours
Join a purpose-driven organisation delivering critical support services to the Australian community.
We're seeking a highly organised Practice Officer to support frontline service delivery in a fast-paced, client-focused environment. This role combines customer service, administration, and operational coordination to ensure seamless delivery of essential programs.
About the Role
As a Service Delivery Officer, you'll be the central point of contact for clients, stakeholders, and internal teams. You'll manage competing priorities, support service operations, and ensure high-quality administrative outcomes across multiple service streams.
Key Responsibilities
- Deliver front-of-house and phone-based customer service
- Provide administrative and operational support to service delivery teams
- Coordinate client referrals across internal and external providers
- Maintain accurate records, data entry, and confidential documentation
- Act as an escalation point for client and stakeholder enquiries
- Support delivery of programs, workshops, and group activities
- Assist with onboarding and training of staff and providers
- Manage invoices, procurement documentation, and financial tracking
- Support reporting, compliance, and quality assurance processes
- Contribute to effective office operations, including IT, assets, and travel coordination
About You
You're a strong administrator with excellent communication skills and a natural ability to build rapport.
- Experience in administration, coordination, or client service roles
- Ability to manage a high-volume workload and competing priorities
- Strong attention to detail and accurate data management skills
- Confident working across multiple systems and processes
- Professional, adaptable, and solutions-focused
- Ability to build effective stakeholder relationships
- Understanding of or interest in community or support services is highly regarded
Why Apply?
- Meaningful work supporting important community services
- Sydney CBD location with a collaborative team environment
- Opportunity to grow within a structured, professional setting
- Ongoing learning and development opportunities
Requirements
- Possess or have the ability to obtain a Baseline Security Clearance, Working with Children and/or Vulnerable People Check prior to commencement.
Service Delivery Officer (APS4) in Sydney employer: IntoWork Australia
IntoWork Australia is an exceptional employer that prioritises a collaborative and supportive workplace culture, making it an ideal environment for an Accountant looking to make a meaningful impact. With a commitment to professional development, including full support for CPA/CA membership and a generous annual training allowance, employees are encouraged to grow and thrive in their careers. Located in Scarborough, QLD, the role offers a hybrid working model, allowing for flexibility while contributing to a purpose-driven organisation dedicated to creating Vibrant Futures across Australia.
