At a Glance
- Tasks: Support the delivery of employment programs and ensure smooth administrative operations.
- Company: IntoJobs, a leader in employment services with a focus on community impact.
- Benefits: Professional development, company laptop, wellbeing support, and long service leave.
- Other info: Join a diverse team committed to inclusion and equity.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others; experience in employment services is a plus.
The predicted salary is between 54000 - 66000 $ per year.
Into Jobs is seeking a highly organised and detail-oriented Program Support Officer to support the administrative and compliant delivery of our Self-Employment Assistance (SEA) and Career Transition Assistance (CTA) programs.
This role is ideal for someone who enjoys working in a fast-paced environment and takes pride in ensuring program administration, compliance requirements and stakeholder coordination are completed accurately and efficiently.
As a Program Support Officer, you will provide administrative and operational support across SEA and CTA, including participant onboarding, program documentation, compliance activities, reporting, workshop coordination, and record management.
Working closely with program staff, DEWR and key stakeholders, you will help ensure programs are delivered smoothly, compliantly, and in line with contractual requirements.
About Into Jobs and our Delivery Model
Into Jobs is contracted by the Department of Employment and Workplace Relations (DEWR) to deliver Workforce
Australia services and is part of the Into Work Group, providing employment services across Australia.
Key Responsibilities: Customer Experience
- Be the first point of contact for participant enquiries via phone, email and online channels.
- Conduct welcome and outreach calls to support participant engagement.
- Guide participants through program requirements, eligibility and processes.
- Provide professional, responsive and participant-focused customer service.
- Program Administration & Coordination
- Coordinate day-to-day administrative activities across SEA and CTA programs.
- Prepare participant documentation, contracts, compliance forms and program resources.
- Support workshop scheduling, participant bookings and appointment coordination.
- Assist trainers, mentors and facilitators with program delivery requirements.
- Manage program inboxes, calendars and general administrative functions.
- Compliance & Reporting
- Maintain accurate participant records and data integrity across systems.
- Ensure documentation meets contractual and DEWR requirements.
- Assist with reporting, audits and evidence collection activities.
- Support privacy, information security and quality assurance requirements.
- Stakeholder Engagement
- Build positive relationships with internal and external stakeholders.
- Liaise with Contact Centre teams and regional offices to support participant enquiries.
- Assist with stakeholder engagement activities and referral pathways.
- Maintain stakeholder records and provide timely responses to enquiries.
- What You'll Bring
- A genuine passion for helping others and contributing to community outcomes
- Strong communication and relationship building skills
- The ability to work effectively with people from diverse backgrounds and circumstances
- Strong organisational skills with confidence managing administration and reporting
- A results focused mindset and comfort working towards targets
- Experience in employment services (particularly Self-Employment Assistance or Career Transition Assistance, recruitment, community services or a related field (desirable, not essential)
- Intermediate skills in MS Office or similar systems and experience using databases
- A current driver's licence (where travel is required)
What We Offer
- Professional development and career progression opportunities
- Company laptop and mobile phone
- Access to the Employee Assistance & Wellbeing Program, including confidential mental health, financial, nutrition and legal support
- Access to Into Work wellbeing initiatives
- 13 weeks long service leave, milestone recognition and service-based rewards
- A supportive team environment where your work makes a real difference
- Eligibility Requirements
- Eligibility to work in Australia
- Ability to obtain a National Police Check
- Ability to obtain a Working with Children Check
- Our Commitment
Into Jobs and the Into Work Group are committed to inclusion and equity.
We support National Reconciliation through the implementation of our Reconciliation Action Plan, fostering respectful relationships and creating meaningful opportunities with Aboriginal and Torres Strait Islander peoples
Program Support Officer - Hybrid WFH employer: IntoJobs
MRAEL is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a supportive work culture in Gladstone. As an Employment Consultant, you will benefit from professional development opportunities, access to a comprehensive Employee Assistance & Wellbeing Program, and unique perks like long service leave and milestone bonuses, all while making a meaningful impact in the community by helping individuals achieve sustainable employment.
