At a Glance
- Tasks: Be the go-to person for clients, managing quotes and providing top-notch support.
- Company: Join Intertek Envirolab, a leader in laboratory testing services.
- Benefits: Gain valuable experience, work in a supportive team, and advance your career.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real impact while learning about scientific operations and client service.
- Qualifications: 1+ years in client service, a science background is a plus.
The predicted salary is between 45000 - 55000 $ per year.
About The Company
Intertek Envirolab, comprising Envirolab Services and Labtec Auckland, provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring, and product formulation and agrichemicals. We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality.
About The Role
A client service and sales-focused role where you will be the main point of contact for clients, preparing quotes, managing sample dispatch, coordinating deliveries, maintaining customer support and providing sales oversight. This position requires an individual who can work independently, has an interest in scientific laboratory operations, can solve problems quickly, and manage competing priorities effectively.
- Act as the main contact for clients - prepare and follow up on quotes, resolve sales enquiries
- Manage client calls and emails, providing advice on Envirolab’s testing services, sample preservation, and equipment requirements.
- Assembling, labelling and preparing sample bottle packs with the appropriate preservation chemicals depending on the order requirements.
- Picking up samples from customers and dropping off orders (own vehicle required).
- Receiving, packaging, and sending samples to our Sydney, Melbourne, and Perth laboratories.
- Monitoring and managing stock levels to ensure operational efficiency.
- Maintaining accurate records and client interactions in the CRM system.
- Supporting general office administration tasks as required.
About You
The right candidate will possess:
- A valid driver’s licence and own reliable transport
- 1+ years of experience in client service and sales roles
- A science qualification or laboratory operations background is preferred
- Exceptional organisational skills and the ability to maintain multiple priorities
- Attention to detail and strong communication skills
- Experience using CRM and Microsoft Office systems
At Intertek Envirolab, you’ll be part of a supportive team environment led by industry experts. We are client-focused and pride ourselves on our excellent reputation. You will have the opportunity to contribute to business success while advancing your career in a dynamic setting.
Client Service / Sales Assistant in Darwin employer: Intertek Envirolab
Intertek Envirolab is an exceptional employer located in Croydon South, Melbourne, offering a supportive team environment where staff are valued like family. With a strong focus on work-life balance and opportunities for career advancement, employees can thrive while contributing to high-quality laboratory services. The modern, NATA-accredited facility fosters a culture of collaboration and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
