ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE
Established not-for-profit organisation with 100 years of trusted expertise
Winner of the Xref Engage 2025 Best Workplace Awards for 3 consecutive years
Attractive hourly rate, access to salary packaging and the staff rewards program
ABOUT THE ROLE
We are inviting applications from candidates who value family wellbeing and community impact to join the team in Lismore. The Assistant Coordinator, Children's Contact Services position will assist with the delivery and quality management of our Children’s Contact Service (CCS).
In this role, you’ll contribute to a service that plays a vital role in the lives of children and families, providing a safe, neutral, and child-focused environment where meaningful connections can flourish. Whether it’s facilitating supervised contact, or supporting smooth change-over arrangements, your work will help children maintain and strengthen relationships with family members they may not otherwise see.
As a part of Interrelate, a trusted organisation with over a century of experience in delivering high-quality services, you’ll be supported by a team that values collaboration, compassion, and community impact.
To learn more about our Children's Contact Service and other Interrelate services, please visit our website: https://www.interrelate.org.au/programs/children-s-contact-service
Key duties will include but not limited to:
With assistance from the Coordinator, support the delivery of the service within expectations of the service delivery schedule, working towards meeting targets and within budget
Supporting CCS staff to develop and maintain quality observation, report writing and note taking skills by reading and reviewing notes, observation reports, and providing the necessary training
Preparing staff rosters, scheduling appointments for contact visits and change overs
Participating in collaborative case management discussions to support the delivery of wrap-around services and integrated support to clients as part of Interrelate's multi-disciplinary team
Conducting supervised visits and change overs when required
Under the guidance of the Coordinator, responding to formal requests for information from the court and other statutory authorities, including compiling subpoenas
Following child protection procedures, completing risk assessment and procedures
Supporting the Coordinator to actively promote the service through networking within the community
For further details about this opportunity, and for a full list of the key role requirements and responsibilities, please visit our Careers page via the provided linkinterrelate.connxcareers.com/Job/ViewJobs
Location: Lismore. The role may also require travel within the local region to support community visits
Employment Type: Fixed-term contract until 30 June 2028
Hours of Work: 45 hours per fortnight. Flexibility is required, as shifts may occasionally commence later in the day to meet client needs.
Hourly Rate: in line with a SCHADS Award level 5 position, with an hourly rate of $57.72 (Mon-Fri) plus superannuation
ROLE REQUIREMENTS
Bachelor’s degree in social work, psychology, counselling or related discipline
Experience working with families and children experiencing separation and family breakdown
Demonstrated experience and knowledge of child development, child protection and family violence
Experience in managing high parental conflict whilst upholding the best interest of children
Experience in one or more areas of clinical work - counselling, dispute resolution, children's services, family law, supervision & training of staff
Ability to provide culturally appropriate support to meet specific needs of diverse communities, First Nations, LGBTQIA+ and Culturally & Linguistically Diverse families
Experience working with families within a case management setting
Experienced in report writing, case notes, data collection and data entry experience
Awareness of Family Law Court procedures will be highly regarded
Existing relationships with the community and local networks will be highly regarded
Current First Aid Certificate or the ability to obtain within the first month of employment
Access to a car and driver's license is essential
ABOUT US
Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood.
With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.
We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.
WHAT WE OFFER
Salary Sacrificing and Packaging Options (superannuation, loans, credit cards, school fees)
Employee Assistance Program
Employee Awards & Appreciation Programs
Additional days of paid leave on top of the standard leave entitlements
Training, Mentoring, Supervision and access to Resources
Closing Date: Tuesday, 17 November 2026
If you have any questions regarding this position, please email ***********@interrelate.org.au
Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.
We encourage applications from people of diverse, gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage.
If you have any special requirements or would like to talk to us before submitting an application, please do not hesitate to contact us at *********@interrelate.org.au and we will organise for you to chat with an appropriate staff member to explain how we can help you.
All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.
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ASSISTANT COORDINATOR, CHILDREN'S CONTACT SERVICE in Lismore employer: Interrelate
At iRelate Family Law, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our team enjoys the flexibility of hybrid working arrangements, competitive salaries, and unique opportunities for professional growth while making a meaningful impact in the lives of families across Dubbo and Gosford. With a focus on employee wellbeing and additional benefits like birthday leave and access to an Employee Assistance Program, we are dedicated to supporting our staff in their personal and professional journeys.
