At a Glance
- Tasks: Lead a passionate team to support families and children through challenging situations.
- Company: Join an award-winning not-for-profit with over 100 years of expertise.
- Benefits: Enjoy competitive pay, salary packaging, extra leave, and ongoing training.
- Other info: Diverse and inclusive workplace that values your wellbeing and growth.
- Why this job: Make a real difference in children's lives while working in a supportive environment.
- Qualifications: Degree in social work or related field; experience with families in conflict.
The predicted salary is between 63 - 63 $ per hour.
Established not-for-profit organisation with 100 years of trusted expertise. Attractive hourly rate, access to salary packaging and a staff rewards program.
ABOUT YOU
You are someone who leads with empathy, clarity and confidence. You bring strong interpersonal skills, a calm presence, and the ability to guide both staff and families through sensitive and complex situations. You bring strong leadership skills, sound judgement and a child-centred approach to practice. You have experience working with culturally diverse clients and understand the importance of culturally responsive practice. You are child-focused and skilled in supporting parents who may be experiencing conflict, vulnerability or challenging family dynamics. Your approach helps create safe pathways that promote children’s wellbeing and strengthen family relationships.
ABOUT THE ROLE
We are seeking a compassionate and skilled Coordinator to lead our Children’s Contact Service (CCS) in Dubbo. This is an opportunity to step into a leadership role within a well-established, award-winning not-for-profit committed to supporting families for more than 100 years. In this leadership role, you will lead a small, passionate team delivering safe, neutral, and child-focused contact arrangements for families experiencing separation and conflict. You will play a key part in helping children maintain meaningful relationships with family members in a supportive, structured environment. This includes overseeing supervised contact visits, supporting smooth changeovers, and ensuring best-practice child-centred service delivery.
KEY DUTIES
- Coordinate the daily operations of the CCS to ensure smooth, high-quality service delivery.
- Provide leadership, development, and support to staff with observation reports, documentation, and case notes.
- Prepare staff rosters, schedule and arrange team meetings and group supervision.
- Facilitate CCS delivery of contact arrangements in line with Interrelate's model, through the coordination of services and staff.
- Conduct ongoing assessment, case planning, monitoring and review of families through the service; develop family case management plans and client goals.
- Participation in staff consultations with regard to organisational practices, policies, procedures, and performance management; to assist in the delivery of high quality and responsive services.
- Participate in collaborative case management discussions, to support the delivery of wrap-around services and integrated support to clients.
- Contribute to ongoing service improvement and respond to formal requests for information from court and other statutory authorities, including compiling subpoenas.
- Build and maintain positive community networks and referral pathways.
- Ensure compliance with safety, child protection, and quality standards.
ROLE REQUIREMENTS
- Bachelor's degree in social work, psychology, counselling, or related discipline.
- Demonstrated experience and skills in working in a Children’s Contact Service and/or with families and children experiencing separation, family breakdown and high levels of family conflict.
- Experience in one or more areas of clinical work, e.g. counselling, dispute resolution, relationship education, children’s services, men’s programs, family law etc.
- Management, supervision and training of staff, along with supervision training (or willingness to obtain).
- Working with families within a case management setting.
- Managing high parental conflict whilst upholding the best interest of children.
- Program management solutions focused and interpersonal communication skills.
- Report writing, case notes, data collection and data entry.
- Liaising with the community and building local networks.
- Dealing with Family Law Court procedures.
- Working with online systems and technology, such as a CRM (Client Relationship Management), Zoom and Microsoft Teams.
- Demonstrated knowledge and understanding of child development, child protection and family violence issues.
- The existing framework of the Children’s Contact Service, and a demonstrated capacity to work within it.
- Current First Aid Certificates as follows: Provide CPR (HLTAID009), Provide Basic Emergency Life Support (HLTAID010), Provide First Aid (HLTAID011) and Provide First Aid in an Education and Care Setting (HLTAID012), or willingness to attain them within the first month of employment.
ABOUT US
Interrelate is a not-for-profit organisation dedicated to supporting healthy human connection. Our vision is a world where healthy relationships are the norm, and our purpose is to support healthy human connection from childhood. With more than 100 years of expertise in relationship support, we deliver responsive, cutting-edge and transformative services across 30+ locations (and online), supporting over 160,000 clients each year. Our skilled and dedicated team provides accessible services that empower individuals, families and communities to live and relate more effectively.
We are proud to be recognised as a winner of Xref Engage 2025 Best Workplace Awards, for three surveys in a row. This prestigious recognition celebrates workplaces with strong leadership, excellent management practices and highly engaged teams. At Interrelate, we care about each other, focus on strengths, celebrate achievements, support continuous learning, and find joy in our work, despite the seriousness of what we do.
Why you’ll love working with us:
- Salary Packaging Options (to increase your take home pay).
- Additional days of paid leave on top of standard leave entitlements.
- A supportive, values-driven culture where your wellbeing matters.
- Ongoing training, mentoring and supervision provided.
- Employee Assistance Program.
- Employee Awards & Appreciation Programs.
- Join a team that celebrates diversity and encourages everyone to bring their whole self to work.
Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds. We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, or any forms of perceived disadvantage. All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.
Closing Date: Friday, 16 October 2026.
For any questions, please contact ***********@interrelate.org.au.
Coordinator, Children's Contact Service in Dubbo employer: Interrelate
At iRelate Family Law, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our team enjoys the flexibility of hybrid working arrangements, competitive salaries, and unique opportunities for professional growth while making a meaningful impact in the lives of families across Dubbo and Gosford. With a focus on employee wellbeing and additional benefits like birthday leave and access to an Employee Assistance Program, we are dedicated to supporting our staff in their personal and professional journeys.
