In-Shift Support – Digital – Remote
Sydney Lifeline Australia
Job Description
- Availability to work a24/7 roster including weekends, and late night/ overnight shifts
The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).
The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:
- Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
- Providing initial debriefing for CS’s following difficult and high-risk interactions.
- Completing emergency interventions and mandatory reporting requirements.
- Proactively using instant messaging technology to provide support and direction to CS’s on duty.
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Accountant - Ai Model Evaluator in Brisbane employer: Internationalinsuranceprofessionals
At Liberty, we pride ourselves on being an exceptional employer, offering a collaborative and supportive work culture that values your expertise as a Reinsurance Accountant. Located in Australia, our team is dedicated to fostering employee growth through meaningful career development opportunities and a commitment to continuous improvement. Join us to make a significant impact in a global organisation that celebrates uniqueness and empowers you to succeed.
Contact Details:
Internationalinsuranceprofessionals Recruitment Team
