International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, assist them while abroad, and provide assistance whenever they have a question or concern.
In this challenging and rewarding permanent operational position, you will play a key role in delivering high-quality medical, security, and logistical support to our members. You will manage a high volume of calls and emails from individuals travelling both domestically and internationally, ensuring their healthcare, travel, and security needs are addressed promptly and effectively.
The role commences from 4 January 2027 .
Key responsibilities
If you are passionate about helping others, have outstanding communication skills, and thrive in a fast-paced environment, we would love to hear from you. Your work will make a meaningful difference by supporting the safety and well-being of people around the world.
- Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.
- Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.
- Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers.
- Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.
- Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement.
- Skilled at building and maintaining meaningful relationships with various stakeholders
- Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting
- Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment
Requirements
- Must hold Full working rights in Australia
- Able to work from our Sydney office
Working Hours
- 13 hour shifts
- Between 7 AM to 10 PM
- Rotating roster; 6-8 shifts per fortnight
Location:
Office based environment, Sydney, Next to Wynyard Train Station
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Global Response Operations Coordinator in Sydney employer: International SOS
International SOS is an exceptional employer, offering a dynamic and supportive work environment in our Sydney Assistance Centre. With a structured training program and clear career progression, employees are empowered to grow within a global organisation that values diversity and inclusivity. The role of Registered Nurse not only provides a unique opportunity to make a real difference in people's lives but also ensures a healthy work/life balance with no night shifts.
