Responsibilities
- Oversee healthcare service delivery across multiple locations, ensuring quality, compliance and contract performance
- Drive operational performance, workforce planning, recruitment logistics and service coverage
- Build strong relationships with Defence and key stakeholders
- Oversee governance, WHS, risk management and audit readiness
- Manage budgets, identify efficiencies and support contract growth
- Guide and develop high-performing operational teams
Requirements
- 5+ years' operations experience, including 3+ years in senior management, with proven success leading large-scale service delivery and workforce management
- Background in workforce management, recruitment and logistics, with agency recruitment experience highly regarded Defence industry experience preferred, with exposure to corporate environments advantageous
- Experience managing operational risk, compliance requirements and budgets
- Experience working in fast-paced operations and recruitment environments, with strong communication, reporting and problem-solving skills
- Relevant tertiary qualification; current driver's licence highly desirable
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Head of Operations in Canberra employer: International SOS
International SOS is an exceptional employer, offering a dynamic and supportive work environment in our Sydney Assistance Centre. With a structured training program and clear career progression, employees are empowered to grow within a global organisation that values diversity and inclusivity. The role of Registered Nurse not only provides a unique opportunity to make a real difference in people's lives but also ensures a healthy work/life balance with no night shifts.
