International Security Control Solutions – Mitcham VIC
About the Role
We are seeking a motivated and technically minded Technical Sales / Support Specialist to join our growing team.
In this role, you will provide pre- and post-sales technical support, assist customers with system design and product selection, and troubleshoot a wide range of technical issues. You will serve as a key point of contact for customers and play an important role in building long-term client relationships.
Key Responsibilities
- Respond to customer enquiries via phone, email, and remote support tools.
- Troubleshoot and resolve hardware and software-related technical issues.
- Provide clear and effective guidance to customers to resolve system concerns.
- Record customer interactions and resolutions within the CRM system.
- Maintain and expand technical knowledge through ongoing training and development.
- Build and maintain strong relationships with customers, partners, and suppliers.
- Assist customers with product selection, system design, and solution recommendations.
- Support both technical and sales functions to drive customer satisfaction and business growth.
Skills & Experience
- Minimum 3 years' experience within the Electronic Security, Access Control, or CCTV industry.
- Strong troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Customer-focused with a commitment to delivering exceptional service.
- Ability to work independently as well as collaboratively within a team environment.
- Good understanding of operating systems, networking, and software applications.
- Experience with electronic security products and system design would be highly regarded.
What We Offer
- Competitive salary package.
- Supportive and collaborative team environment.
- Ongoing product and technical training.
- Opportunity to work with leading security technology brands.
- Career development and growth opportunities within a national organisation.
ISCS encourages all qualified applicants with the legal right to work in Australia to apply.
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Technical Sales / Support Specialist in Melbourne employer: International Security Control Solutions
International Security Control Solutions offers a dynamic work environment in Clayton, VIC, where teamwork and safety are at the forefront of our operations. As a Warehouse Associate, you'll benefit from competitive pay, comprehensive training, and opportunities for career advancement within a supportive culture that values employee contributions. Join us to be part of a dedicated team committed to excellence in logistics and security solutions.
Contact Details:
International Security Control Solutions Recruitment Team
