Food & Beverage Manager | Holiday Inn & Suites Geelong

Your day to day

• Hands on approach ensuring restaurant, bar, events & room service are running smoothly
• Support wider F&B Team with greeting, seating and serving guests in the restaurant & bar, making beverages, taking and delivering Room Service orders, set up and pack down of restaurant, bar and events spaces in a timely manner for each service period.
• Colleagues to follow shift routine checklists, ensure all tasks are completed with accuracy and encourage identification for areas of productivity improvement.
• Ensuring delivery of True Hospitality behaviours are demonstrated by making guests smile and building genuine connections
• Thorough understanding of the breakfast, lunch, dinner and beverage seasonal menus, conference & events packages, including dietaries and allergens
• Complete understanding and implementation of Holiday Inn Brand Standards.
• Represent & participate in any IHG F&B forums, trainings, group calls or similar opportunities
• Encouraging suggestive selling at every opportunity
• Be present at daily shift handover when required and attend weekly BEO meetings facilitated by the Conference & Events Executive
• Schedule and facilitate weekly check-in meetings with Supervisors, Team Leaders and F&B Team Members
• Attend weekly check-in and work in progress meeting with the General Manager
• Responsible for managing F&B colleagues shift rosters as per business levels and preapproved budgets.
• Thorough understanding of F&B Payroll budget, attend weekly Payroll meetings with Finance to manage labour cost and ensure profitable F&B operations
• Analyse guest insights, Medallia scores to identify and meet customer expectations.
• Seek market trends, analyse competition and implement best practises in F&B operations.
• Analyse daily financial and management reports, to understand forward business demands, daily arrivals and explore opportunities to delight our guests.
• Responsible for ensuring all HR matters (including but not limited to disciplinary conversations, performance conversations, recruitment and terminations) are handled professionally, promptly and thoroughly.
• Report injury or illness arising from workplace activities, maintain compliance with all health, safety, and licensing requirements
• Responsible for the recruitment, training, development, mentoring and retention for the R&B operations.
• Partner with Marketing department to drive F&B promotional & marketing activities.