At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences.
- Company: Join voco Gold Coast, a vibrant hotel in Surfers Paradise.
- Benefits: Enjoy employee discounts, career growth, and ongoing training.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Be part of a dynamic team and make guests feel at home.
- Qualifications: Experience in hotel leadership and strong customer service skills.
The predicted salary is between 54450 - 66550 $ per year.
Front Office Duty Manager voco Gold Coast | Surfers Paradise
Are you a passionate hospitality professional who thrives in a fast-paced environment and loves delivering exceptional guest experiences?
We are seeking an enthusiastic and dedicated Front Office Duty Manager to join our Front Office leadership team at voco Gold Coast.
As a Duty Manager, you will play a key role in the day-to-day operation of the hotel, leading by example to ensure our guests receive outstanding service from arrival to departure.
About the Role
This is a full-time position working on a rotating roster , including mornings, evenings, weekends, and public holidays as required.
Reporting to the Front Office Manager, you will assist in leading the Front Office team while overseeing daily hotel operations and ensuring service standards are consistently achieved.
Key Responsibilities
- Lead and support the Front Office team during shifts.
- Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
- Manage guest arrivals, departures, and overall hotel operations.
- Act as the senior manager on duty when required.
- Monitor hotel security, safety, and compliance procedures.
- Assist with team training, coaching, and development.
- Drive guest satisfaction scores and service excellence.
- Work collaboratively with all hotel departments to ensure seamless guest experiences.
About You
To be successful in this role, you will have
- Previous experience in a Front Office leadership role within a hotel environment.
- Strong customer service and problem-solving skills.
- Excellent communication and interpersonal abilities.
- The ability to remain calm and professional under pressure.
- Strong organisational and time-management skills.
- Experience using
Opera PMS will be highly regarded.
- Flexibility to work a rotating roster, including weekends and public holidays.
- Full Australian working rights.
What We Offer
- A supportive and collaborative team environment.
- Opportunities for career growth and development within IHG Hotels & Resorts.
- Hotel employee benefits and discounts.
- Ongoing learning and development opportunities.
- The opportunity to work in one of the Gold Coast's leading hotels.
- #J-18808-Ljbffr
Front Office Duty Manager employer: InterContinental Hotels Group
At IHG Hotels & Resorts, we offer an exceptional work environment at the stunning InterContinental Hayman Island, where you can lead a passionate team in delivering unforgettable marine experiences. Our commitment to employee growth is evident through extensive career development opportunities and a vibrant work culture that promotes inclusivity and well-being, complemented by world-class staff facilities and recreational activities. Join us in creating incredible memories while enjoying the unique advantages of living and working in one of Australia's most breathtaking locations.
Contact Details:
InterContinental Hotels Group Recruitment Team
