At a Glance
- Tasks: Lead guest experiences and manage hotel operations in a dynamic environment.
- Company: Join IHG, a leader in hospitality with a focus on inclusivity and teamwork.
- Benefits: Competitive salary, room discounts, full uniform, and top-notch training.
- Other info: Flexible hours across a 7-day roster with opportunities for career growth.
- Why this job: Make guests smile while developing your leadership skills in a vibrant setting.
- Qualifications: Diploma or equivalent, 2 years of Front Office leadership experience, strong communication skills.
The predicted salary is between 40500 - 49500 $ per year.
A taste of your day-to-day
No two days are the same — but you'll usually be:
- Leading the way across guest experience, team performance, and hotel operations
- Prioritising workloads and keeping shifts running smoothly
- Coaching and developing your team to deliver genuine, memorable guest experiences
- Having confident, authentic conversations with guests to resolve issues or concerns
- Acting as the first point of contact for any critical or emergency situations
- Being visible, approachable, and ready to step in wherever needed
What we need from you
- At least 2 years' experience in front desk or guest service leadership
- Strong spoken and written English; additional languages are a bonus
- Solid communication, problem-solving, and people skills
- Able to spend long periods on your feet and assist with occasional lifting
- Experience with hotel systems such as Opera (beneficial)
- Flexibility to work evenings, weekends, and rotating shifts
What you can expect from us
We set our people up to succeed. You'll receive a competitive salary, excellent hotel discounts, and access to some of the best training and development programs in the industry.
At IHG, our mission is simple: welcome everyone. We value diverse perspectives and create inclusive teams where colleagues feel respected, supported, and able to bring their whole selves to work.
So if you're ready to step into a role where you can lead, grow, and make a real impact — we'd love to hear from you.
Pay & Conditions
Pay is in line with the Hospitality Industry (General) Award (HIGA), with all entitlements applied in accordance with Fair Work requirements.
Duty Manager employer: InterContinental Hotels Group
At IHG Hotels & Resorts, we offer an exceptional work environment at the stunning InterContinental Hayman Island, where you can lead a passionate team in delivering unforgettable marine experiences. Our commitment to employee growth is evident through extensive career development opportunities and a vibrant work culture that promotes inclusivity and well-being, complemented by world-class staff facilities and recreational activities. Join us in creating incredible memories while enjoying the unique advantages of living and working in one of Australia's most breathtaking locations.
Contact Details:
InterContinental Hotels Group Recruitment Team
