At a Glance
- Tasks: Deliver exceptional guest experiences and solve problems with a smile.
- Company: Hotel X - Fortitude Valley, a luxury hotel in Brisbane's vibrant heart.
- Benefits: Enjoy fun team events, birthday leave, and global hotel discounts.
- Other info: Flexible part-time role with opportunities for career development.
- Why this job: Join a dynamic team and make every guest feel valued and special.
- Qualifications: Passion for hospitality and strong customer service skills required.
The predicted salary is between 19.8 - 24.2 $ per hour.
Trade in ordinary for extraordinary at Hotel X - Fortitude Valley. Perfectly placed in the heart of Brisbane's fashion, nightlife, and restaurant scene, Hotel X promises a 24-hour feast for your senses, with playful and unexpected hints of luxury at every turn. From iconic artwork and avant-garde interiors to our rooftop pool and phenomenally chic bistro Bisou Bisou, every detail is undeniably indulgent.
As a Hotel Services Team Member you will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.
OUR CULTURE & VALUES
- Deliver excellence through service
- Embrace a growth mindset
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability & own our mistakes
- Entrepreneurial mindset where innovation is key
HOW WILL YOU HELP US ACHIEVE OUR GOALS?
Your positive attitude and genuine desire to connect with people will ensure every guest feels truly valued. An organised and systematic approach to work, coupled with a meticulous eye for detail, will see you easily succeed in this role. We're a dynamic team that effortlessly juggles multiple tasks and are quick to respond to guest needs, whether it's valet parking, room service, or concierge requests. We're not just hosts; we're also local experts, providing insights on sports events, attractions, and the finest local dining options.
WHO WILL YOU WORK WITH?
You’ll love coming to work with a team that strives for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Hotel Services Team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Manager on Duty, this role is Part Time requiring the flexibility to work a rotating roster (including weekends) for a minimum of 8 hours per week.
WHAT YOU WILL BRING TO THE TABLE!
We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus. Knowledge of the local area to provide guest recommendations is highly valued. If you hold an open or manual driver's license and a RSA, you're jumping straight to the top of the list!
WHY CHOOSE US?
As a valued member of our dynamic team, you will have access to:
- Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
- Birthday leave and enhanced IHG Parental Leave
- Our incredible retail discounts platform
- The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 7,000 hotels worldwide)
- Sales incentives and recognition schemes
- Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
- Career development, mentoring and community support opportunities
- The chance to experience a unique Hotel environment, a little different to the norm!
Come and discover the ultimate experience of luxury, hospitality and style at Hotel X. Applicants must hold Australian Working Rights.
Hotel Services Team Member in Brisbane employer: InterContinental Hotels Group
At IHG Hotels & Resorts, we offer an exceptional work environment at the stunning InterContinental Hayman Island, where you can lead a passionate team in delivering unforgettable marine experiences. Our commitment to employee growth is evident through extensive career development opportunities and a vibrant work culture that promotes inclusivity and well-being, complemented by world-class staff facilities and recreational activities. Join us in creating incredible memories while enjoying the unique advantages of living and working in one of Australia's most breathtaking locations.
Contact Details:
InterContinental Hotels Group Recruitment Team
