At a Glance
- Tasks: Welcome guests, assist with luggage, and provide info about island activities.
- Company: Join IHG Hotels & Resorts, a leading global hotel company.
- Benefits: Competitive pay, subsidised accommodation, wellness programs, and career growth opportunities.
- Other info: No experience needed; training provided and fun colleague activities await!
- Why this job: Experience life on a tropical island while creating unforgettable guest memories.
- Qualifications: Strong communication skills, tech-savvy, and a clean driver's license.
The predicted salary is between 49500 - 60500 $ per year.
- Inter Continental Hayman Great Barrier Reef - Whitsundays QLD
- Job Type: Permanent position | Full time position
Job Description
About Us IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries.
As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for
Good.
The Inter Continental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
About the role
The Bell Attendant will greet all guests and collect, deliver and assist with their luggage on arrival and departure.
This role will also provide information to guests about events and activities on the Island and provide transfers as required in a safe and responsible manner.
They will
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members, VIP and returning guest by their name
- Have a polite and friendly demeanor at all times
- To deliver, collect and assist all guest with their luggage
- Escort guests to their rooms and provide an in-room orientation
- Assist guests with any hotel or tour information they may require during their stay
- Greet all guests by their name.
- Introduce the guest (by their name) to the next colleague
- Provide transfer needs and take responsible action to complete guest requests accurately and efficiently
- Ensure all Guest Vehicles are well maintained and presented at all times and regularly cleaned
- Assist with room moves
- Take pride in your appearance and place as a brand ambassador.
Always be well groomed, with neat uniforms and appropriate footwear following the grooming policy of Inter Continental Hayman Great Barrier Reef
- Always know what events and activities are on the day’s schedule
- Ensure all vessels are supplied with sufficient catering for arriving and departing guests
- Perform all tasks as requested by supervisors
About you
- Communication skills and problem-solving skills will turn issues into opportunities
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- QUALIFICATION –Responsible Service of Alcohol Certification would be beneficial
- Flexibility as night, weekend and holiday shifts are all part of the job
- You’ll have a current clean driver’s license
- Ideally you’ll have spent at least one year in a similar position
- Strength - sometimes you’ll need to lift, push and pull big objects and heavy items not exceeding 32kgs.
- This can involve bending and kneeling
- Able to travel on boats without sea sickness
Intended commencement date for this position would be the 07 December 2026 or 04 January 2027, with the role being located on Hayman Island, Queensland.
Appropriate Australian working rights are required for this role.
- The base hourly rate for this position is $27.48 under the Hayman Island Enterprise Agreement, working a minimum of 38 hours per week across a 7-day roster with shifts spanning from early in the morning until later at night.
- World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
- An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
- IHG Australia's my Benefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & my Perks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and
New Zealands most popular retailers.
No previous experience is necessary as training will be provided.
Successful candidates may also have the opportunity to learn and acquire additional skills during their employment.
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Bell Attendant employer: InterContinental Hayman Great Barrier Reef
InterContinental Hayman Great Barrier Reef is an exceptional employer, offering a vibrant work culture in a stunning luxury setting on Hayman Island. Employees benefit from competitive pay, comprehensive training, and opportunities for career advancement within the prestigious InterContinental brand, all while enjoying the breathtaking beauty of the Great Barrier Reef.
Contact Details:
InterContinental Hayman Great Barrier Reef Recruitment Team
