At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues for trading exchanges.
- Company: Join a leading financial services company with a focus on innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Mentorship opportunities and a chance to work on strategic projects.
- Why this job: Be part of a dynamic team that ensures smooth operations in a fast-paced environment.
- Qualifications: Bachelor's degree or equivalent experience, with knowledge of Linux and networking protocols.
The predicted salary is between 41850 - 51150 $ per year.
Job Description
Job Purpose
The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems.
This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure.
This is a 24/7 environment requiring shift rotation and/or weekend work.
Responsibilities
- Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
- Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
- Oversee production environment by adhering to the Incident Management and Change Management policies (e. g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.
- Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
- Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
- Mentor and train junior analysts in troubleshooting and Exchange administration tasks.
- Knowledge and Experience
- Bachelor's degree or equivalent systems/application support experience.
- Intermediate level experience with Linux Operating System.
- Understanding of TCP/IP, UDP, and Multicast protocols.
- Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
- Effective communication skills with both technical and business resources.
- Strong logical thinking, critical thinking, and analytical problem-solving skills.
- Demonstrated reliability, flexibility, and attention to detail.
- Preferred Knowledge and Experience
- Experience in the financial and investment industries/technologies.
- Understanding of programming/scripting (Python, BASH, etc..) languages.
- Familiarity with FIX Protocol.
- Experience with enterprise monitoring tools.
- Experience working in cloud or cluster-based/virtualized environments.
Analyst II, Systems Operations in Melbourne employer: Intercontinental Exchange
Intercontinental Exchange offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a collaborative culture that emphasizes continuous improvement and innovation in operations. The company provides 24/7 support, ensuring a stable and engaging workplace for those in technical roles.
