At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues for trading exchanges.
- Company: Join a leading financial services company with a focus on innovation.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: 24/7 environment with shift rotation; great for building your tech skills.
- Why this job: Be part of a dynamic team that impacts the financial markets daily.
- Qualifications: Bachelor's degree or equivalent experience in systems/application support.
The predicted salary is between 69930 - 85470 $ per year.
Job Description
Job Purpose
The System Operations Analyst II provides advanced technical support to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff, ensuring high customer satisfaction and minimizing IT-related problems.
This role supports the daily operations of industry-leading trading exchanges, advanced Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure.
This is a 24/7 environment requiring shift rotation and/or weekend work.
Responsibilities
- Provide advanced technical support to clients by troubleshooting and resolving complex internal and customer issues.
- Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
- Oversee production environment by adhering to the Incident Management and Change Management policies (e. g., ITIL, ISO 9000, Cobit), including communication, escalation, and follow-up for root cause analysis.
- Prepare and maintain comprehensive documentation for troubleshooting and recovery procedures.
- Participate in strategic and tactical projects to further innovate and improve Exchange systems and processes.
- Mentor and train junior analysts in troubleshooting and Exchange administration tasks.
- Knowledge and Experience
- Bachelor's degree or equivalent systems/application support experience.
- Intermediate level experience with Linux Operating System.
- Understanding of TCP/IP, UDP, and Multicast protocols.
- Proven ability to work in a customer focused environment and dedication to providing the best possible user experience.
- Effective communication skills with both technical and business resources.
- Strong logical thinking, critical thinking, and analytical problem-solving skills.
- Demonstrated reliability, flexibility, and attention to detail.
- Preferred Knowledge and Experience
- Experience in the financial and investment industries/technologies.
- Understanding of programming/scripting (Python, BASH, etc..) languages.
- Familiarity with FIX Protocol.
- Experience with enterprise monitoring tools.
- Experience working in cloud or cluster-based/virtualized environments.
- #J-18808-Ljbffr
Analyst II, Systems Operations in Melbourne employer: Intercontinental Exchange Holdings, Inc.
Intercontinental Exchange Holdings, Inc. is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from comprehensive training programs and mentorship opportunities, ensuring continuous professional growth while working on cutting-edge technology in a supportive 24/7 environment. With a commitment to employee well-being and a focus on high availability, ICE provides a rewarding workplace for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Intercontinental Exchange Holdings, Inc. Recruitment Team
