Fin's Senior CSM role partners with our largest customers to guide them through AI-driven customer service transformations. You'll work with senior leaders to shape adoption, measurable outcomes, and automation rates across the support journey.
This role focuses on scoping projects, gathering requirements, and translating needs into Fin configuration and best practices, with strong emphasis on collaboration, trust, and outcomes.
Senior AI-Driven Customer Success Manager in Sydney employer: Intercom
Intercom is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to leverage cutting-edge AI tools to enhance customer support. With a strong emphasis on continuous learning and professional development, team members have ample opportunities for growth while working in a flexible hybrid environment that promotes work-life balance. Joining Intercom means being part of a forward-thinking company that values your contributions and prioritises customer outcomes.
