At a Glance
- Tasks: Be the go-to person for residential customers, guiding them through EV charging options.
- Company: Join EVSE Australia, a leader in electric vehicle charging solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Fast-paced role with a focus on teamwork and achieving goals.
- Why this job: Help shape a greener future while making EV ownership easier for everyone.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 47250 - 57750 $ per year.
At EVSE Australia, we're not just selling electric vehicle charging solutions – we're shaping a cleaner, greener future for Australia!
We're on a mission to make owning an electric vehicle as easy and convenient as possible.
Imagine a world where charging your EV is simpler than filling up with petrol – that's the future we're building, and you can be a part of it!
As Australia's premier supplier of EV charging solutions, we cater to residential, fleet, commercial, and public needs.
Our market demand is soaring, and our streamlined processes are propelling us to new heights.
Job Description
We’re looking for a proactive Home Charging Administraor to be the first point of contact for our residential customers.
You’ll handle inbound calls and emails, guide customers through their EV charging options, provide quotes, and ensure a smooth handover to our Projects team once a solution has been chosen.
This role is perfect for someone with strong communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs.
- YOUR KEY ACCOUNTABILITIES
- Respond promptly to inbound calls, emails, and web queries (40-60 daily).
- Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
- Guide customers through the quoting process and confirm quote acceptance.
- Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
- Achieve or exceed monthly KPI’s, quarterly team KPI’s which include both input (calls, follow-ups) and output (sales revenue, conversions, inbound call) metrics.
- Maintain a clear and up-to-date record of customer interactions and pipeline activity.
- Represent EVSE with professionalism and enthusiasm in every customer interaction
Qualifications
- Experience in customer service, administration, operations support, or other solutions-focused roles, with a strong customer-first mindset.
- Excellent verbal and written communication skills, with the ability to explain information clearly and provide confident guidance.
- Highly organised and detail-oriented, with the ability to manage multiple tasks, enquiries, and competing priorities in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to identifying issues, improving processes, and maintaining data accuracy.
- Comfortable working with software platforms, web applications, CRM systems, shared inboxes, and Microsoft Office (particularly Excel).
- Self-motivated, collaborative, and willing to ask questions and seek clarification when needed.
- Experience with Saa S platforms, data management, or the EV charging industry is advantageous.
- #J-18808-Ljbffr
Home Charging Administrator in Sydney employer: Intellihub
Intellihub is an exceptional employer located in the vibrant city of Melbourne, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from comprehensive growth opportunities, including leadership development and continuous improvement initiatives, all while being part of a team that champions customer advocacy and service excellence. With a focus on meaningful work and a commitment to employee well-being, Intellihub stands out as a rewarding place to build your career.
