Company Description
At EVSE Australia, we're shaping a cleaner, greener future for Australia. We aim to make owning an electric vehicle as easy and convenient as possible, simplifying charging like filling up with petrol. As Australia's premier supplier of EV charging solutions, we serve residential, fleet, commercial, and public customers and continue to grow rapidly.
Job Description
We're looking for a proactive Home Charging Administrative Assistant to be the first point of contact for our residential customers. You'll handle inbound calls and emails, guide customers through their EV charging options, provide quotes, and ensure a smooth handover to our Projects team once a solution has been chosen.
This role is perfect for someone with strong communication skills, a customer‐first mindset, and the ability to balance service with converting enquiries into confirmed jobs.
Your Key Accountabilities
- Respond promptly to inbound calls, emails, and web queries (40-60 daily).
- Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
- Guide customers through the quoting process and confirm quote acceptance.
- Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
- Achieve or exceed monthly KPIs, quarterly team KPIs which include both input (calls, follow‐ups) and output (sales revenue, conversions, inbound call) metrics.
- Maintain a clear and up‐to‐date record of customer interactions and pipeline activity.
- Represent EVSE with professionalism and enthusiasm in every customer interaction.
Qualifications
- Experience in customer service, administration, operations support, or other solutions‐focused roles, with a strong customer‐first mindset.
- Excellent verbal and written communication skills, with the ability to explain information clearly and provide confident guidance.
- Highly organised and detail‐oriented, with the ability to manage multiple tasks, enquiries, and competing priorities in a fast‐paced environment.
- Strong problem‐solving skills with a proactive approach to identifying issues, improving processes, and maintaining data accuracy.
- Comfortable working with software platforms, web applications, CRM systems, shared inboxes, and Microsoft Office (particularly Excel).
- Self‐motivated, collaborative, and willing to ask questions and seek clarification when needed.
- Experience with SaaS platforms, data management, or the EV charging industry is advantageous.
Additional Information
If you're ready to be part of a movement that's transforming the way Australia commutes, join EVSE Australia on our exciting journey. Accelerate your career while accelerating the adoption of electric vehicles. Be the driving force behind a cleaner, more sustainable tomorrow.
Home Charging Administrator in Parramatta employer: Intellihub Group
At EVSE Australia, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Silverwater where innovation meets sustainability. Our collaborative culture fosters professional growth and development, empowering employees to make a meaningful impact in the electric vehicle charging sector. With a commitment to employee well-being and a focus on delivering cutting-edge solutions, we provide a unique opportunity to be part of a team dedicated to shaping a cleaner future for all.
