At a Glance
- Tasks: Lead and improve quality in disability support, coaching teams for better practice.
- Company: Join IDSS, a passionate disability support provider making a real difference.
- Benefits: Competitive salary, career growth, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities to make meaningful changes in people's lives.
- Why this job: Empower teams and enhance participant support while fostering a culture of learning.
- Qualifications: Experience in disability services, strong coaching skills, and knowledge of NDIS standards.
The predicted salary is between 70000 - 85000 $ per year.
Integrated Disability Support Services (IDSS) is seeking an experienced Practice Improvement and Quality Leader to assess and strengthen the skills of our Supported Independent Living teams. This is a hands-on role for someone who understands quality disability support, can recognise good practice in a participant's home, and knows how to help workers improve.
Your work will help our teams meet the NDIS Practice Standards, including the new SIL Practice Standards, while delivering support that reflects each participant's needs, preferences and goals.
What you'll be doing:
- Planning and undertaking competency and skills assessments across our SIL teams
- Observing everyday support practices in participants' homes, respecting their privacy, preferences and consent
- Using practical demonstrations, knowledge assessments, scenarios and reflective discussions to assess worker capability
- Assessing how workers apply participant support plans, policies and procedures in practice
- Documenting assessment evidence, outcomes and required development actions against IDSS competency guidelines
- Identifying individual and team skill gaps and updating records within our existing training matrix
- Providing clear, constructive feedback and practical coaching to Lifestyle Mentors and team leaders
- Coordinating targeted training, supervised practice and reassessment where further development is required
- Checking that training translates into safe, consistent support across workers and shifts
- Working with Participant Liaison Officers, HR and management to prioritise workforce development
- Using participant feedback, incidents, complaints and audit findings to identify practice improvement opportunities
- Escalating unsafe practice or competency concerns promptly and following through on agreed actions
- Coordinating specialist training or assessment where clinical or technical expertise is required
The practice areas you'll support:
- Person-centred support and respect for participants' rights
- Supported decision-making, choice and dignity of risk
- Active support that builds participation and independence
- Trauma-informed approaches and cultural safety
- Communication tailored to each participant
- Safeguarding and recognising and responding to abuse or neglect
- Implementing positive behaviour support plans and understanding restrictive practice requirements
- Safe support routines, documentation and incident responses
- Participant-specific support needs and emergency arrangements
About you:
We're looking for someone who combines strong disability sector experience with the ability to assess fairly, coach effectively and address concerns confidently.
You’ll bring:
- Demonstrated experience in SIL service delivery and practice leadership
- Strong working knowledge of the NDIS Practice Standards, including the new SIL Practice Standards
- Experience assessing staff competency and providing practical, evidence-based feedback
- The ability to distinguish between completing training and demonstrating competence
- Confidence observing support delivery and having constructive conversations about practice
- Experience developing staff capability through coaching, mentoring or training
- Strong assessment documentation, organisation and follow-up skills
- Sound judgement about when specialist or clinical assessment is needed
- An approachable manner and the confidence to uphold clear standards
- Relevant qualifications in disability, community services, education, training and assessment, or a related field would be highly regarded.
Why IDSS?
At IDSS, our work is built around Purpose, Opportunity and Passion. This role gives you the opportunity to strengthen the people delivering support and make a direct difference to participants' everyday lives. You'll work with our teams to build confidence, improve consistency and ensure learning leads to meaningful changes in practice. Throughout that work, the participant's home, rights and choices remain central.
Company Overview:
IDSS is a disability support provider with Community Hubs in Bundaberg, Childers and the Sunshine Coast. We deliver a range of supports to people with a disability including: Supported Independent Living, Community Access (both individual and group support), and Respite. We're five years old now, and we wouldn't have made it to where we are without the participants we support and the commitment and hard yakka of our extraordinary staff.
Practice Improvement and Quality Leader (PIQL) in Sunshine Coast employer: Integrated Disability Support Services
IDSS is an exceptional employer located in the vibrant Sunshine Coast, offering a supportive and inclusive work culture that prioritises participant-led care. With a strong focus on professional development, employees are encouraged to grow their skills and knowledge in Supported Independent Living, while enjoying the satisfaction of making a meaningful impact in the lives of participants. The opportunity to work closely with dedicated teams and contribute to high-quality service delivery makes IDSS a rewarding place to build your career.
Contact Details:
Integrated Disability Support Services Recruitment Team
