Customer Service & Scheduling Coordinator - Marine Industry in Gold Coast

Customer Service & Scheduling Coordinator - Marine Industry

Join a fast-paced marine glazing business where your customer service and organisational skills make a difference

Are you an energetic, positive and customer-focused professional who enjoys variety, problem-solving and taking ownership?

Do you thrive in a fast-paced environment where every day brings new challenges?

Integ Marine Group is looking for aCustomer Service & Scheduling Coordinatorwho can deliver an exceptional customer experience while managing quotations, administration, manufacturing coordination and job scheduling.

This is a role for someone who is proactive, organised and enjoys being the person who keeps things moving.

About Integ Marine Group

Integ Marine Group is a trusted Australian specialist in marine windows, doors, glass and plastic solutions. Established in 2003 as Marine Window Services, we work with private yachts, commercial fleets and government vessels across Australia and internationally.

Our success is built on quality workmanship, strong communication and delivering reliable solutions for our customers in a specialised industry.

Learn more about what we do: www.integmarine.com.au

About the Role

Reporting to the Administration and Commercial Manager, this role is responsible for delivering outstanding customer service while providing the administration and coordination support required to keep our business operating efficiently.

This is a hands-on coordination role with a strong focus across:

Customer Experience & Communication - 50%
You will be the first point of contact for customers, managing enquiries, preparing quotations and ensuring clients receive professional and timely communication throughout their journey.

Administration, Manufacturing Coordination & Scheduling - 50%
You will coordinate the information flow between customers, quotation, manufacturing and installation teams to ensure jobs are accurately planned, scheduled and delivered efficiently.

This role requires someone who can quickly understand our systems and processes, confidently manage priorities and actively take ownership of their responsibilities.

What You'll Be Doing Customer Service & Quotation Preparation

Managing incoming customer enquiries and providing professional responses

Understanding customer requirements and gathering information required for quotations

Preparing customer quotations using our Equation quoting system and established job pricing structures

Ensuring quotes are accurate, complete and professionally presented

Coordinating quotation appointments between customers and the quotation team

Keeping customers informed and updated throughout the job process

Building strong relationships with customers, suppliers and internal teams

Administration, Manufacturing Coordination & Job Scheduling

Managing internal and external job scheduling from quotation through to installation

Maintaining accurate weekly, monthly and annual job schedules

Supporting the quotation and project teams with accurate job information

Tracking manufacturing progress and delivery schedules to support effective installation planning

Coordinating communication between manufacturing, scheduling and installation teams

Ensuring windows have completed the required quality assurance checks prior to job scheduling, in line with Integ Marine Group's ISO 9001 Quality Management System

Managing job records, documentation and filing systems

Coordinating travel bookings, equipment requirements and job logistics as required

Identifying potential delays, conflicts or missing information and proactively working to resolve them

About You

You are a friendly, organised, professional and motivated person who enjoys working with people and making things happen.

You may have a background in:

Administration

Scheduling or dispatch

Service coordination

Project administration

Trade and manufacturing administration

Construction or operations support

Marine industry experience is not required. What matters most is your positive attitude, ability to learn quickly and willingness to take ownership.

We're looking for someone who is:

Energetic, positive and approachable

A confident communicator who enjoys helping customers

Highly organised with strong attention to detail

Comfortable managing multiple priorities in a fast-moving environment

Proactive and solution-focused

Confident learning and adopting new software systems

Able to take ownership and follow tasks through to completion

A reliable team player who contributes positively to workplace culture

Skills & Experience

Demonstrated experience in customer service, administration, scheduling, dispatch, service coordination, or trade/manufacturing administration

Strong organisational skills and attention to detail

Ability to manage competing priorities and changing requirements

Excellent communication and relationship-building skills

Confidence preparing quotations and managing customer information

Strong computer skills and confidence learning new systems and software

Ability to work collaboratively within a team environment

Qualifications

Year 12 completion preferred

Why Join Integ Marine Group?

Work in a unique and interesting industry

Be part of a supportive and close-knit team

Have genuine ownership and influence in your role

Enjoy variety in a fast-paced environment

Opportunity to grow with an expanding business

If you're a energetic, positive, organised and customer-focused person who enjoys taking ownership, coordinating moving parts and keeping things on track, we'd love to hear from you!

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