At a Glance
- Tasks: Assist with client queries and manage claims in a fast-paced office.
- Company: Join InsureBuild, a leader in insurance building repairs since 1996.
- Benefits: Gain valuable experience in a supportive team environment.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Strong communication skills and computer literacy required.
The predicted salary is between 42750 - 52250 $ per year.
Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm and malicious damage. We have an opportunity for an Administration Officer to join our head office located in Heidelberg West. You will be part of a dynamic team, working closely with our administration and customer care teams. The Administration Officer role is vital to the success of the claim and repair process.
The ideal candidate must have:
- Excellent communication skills, both verbal and written
- Be well organised and highly motivated
- A sound understanding in computer literacy (Microsoft Office Word, Excel and databases)
- The ability to multi-task and problem solve
- Willingness to take instructions and use initiative to learn
- Able to handle pressure and complete tasks before strict deadlines
- Ability to work in a high volume, fast-paced office environment
Role and responsibilities:
- Respond to client queries
- Answer high volume of inbound calls and make outbound calls as required
- Lodgement of new claims and data entry
- Ongoing communication with trades to schedule temporary emergency repairs
- Responding to and action incoming requests via client specific portals, email, or mail
- Respond to and complete report submissions, purchase orders and invoices
- Upload documentation to meet internal and external compliance requirements and specific KPI targets
- Provide general administrative support to the team
- General errands and ad-hoc duties as required in busy office
This role will be subject to a successful National Police Check. InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.
Administration Officer in Melbourne employer: InsureBuild
At InsureBuild, we pride ourselves on being an exceptional employer in the insurance industry, offering a supportive and collaborative work environment in Underwood, QLD. Our commitment to employee growth is reflected in our ongoing professional development opportunities and annual salary reviews, ensuring that your contributions are recognised and rewarded. Join us to be part of a team that values diversity and inclusion while delivering meaningful work that makes a real difference in the lives of our clients.
