At a Glance
- Tasks: Lead the resolution of complex complaints and enhance customer experiences.
- Company: Join icare, a leader in customer service excellence.
- Benefits: Enjoy hybrid work flexibility and a supportive team environment.
- Other info: Opportunity for career growth within a dynamic organisation.
- Why this job: Make a real difference by resolving escalated complaints and improving outcomes.
- Qualifications: Strong communication skills and experience in complaint management.
The predicted salary is between 72000 - 88000 $ per year.
icare offers a Fixed-Term Contract role as Resolution Lead across Sydney, Parramatta and Gosford.
You will manage complex escalated complaints end-to-end, from investigation to outcome communication, working with internal and external stakeholders to improve customer outcomes.
The role supports the Head of Resolution within the Escalated Complaints management process.
The position is based in Sydney with hybrid flexibility and opportunities to work from Gosford and Parramatta offices.
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Resolution Lead – Hybrid in Sydney employer: Insurance and Care NSW (icare)
At icare, we pride ourselves on being an excellent employer, offering a flexible and inclusive work culture that prioritises work-life balance and employee wellbeing. As a Risk & Assurance Lead, you'll have the opportunity to grow your career through continuous learning and development while collaborating with a supportive team dedicated to making a positive impact across NSW. With additional benefits like gym subsidies, health insurance discounts, and recognition programs, icare is committed to creating a workplace where everyone can thrive.
Contact Details:
Insurance and Care NSW (icare) Recruitment Team
