Store Manager / Luxury Fashion in Canberra

Lead a high-performing showroom. Build exceptional customer relationships. Shape the future of luxury tailoring.

InStitchu is Australia's leading custom tailoring brand, creating made-to-measure garments that combine traditional craftsmanship with modern technology.

With showrooms across Australia and a growing womenswear offering, we're redefining the way customers experience tailored fashion — bringing together personalised service, exceptional product and a modern, technology-led approach.

We're looking for an experienced and commercially minded Showroom Manager to lead our Canberra showroom.

This is an exciting opportunity for a confident retail leader who loves people, fashion, sales and creating exceptional customer experiences.

InStitchu | Canberra

The Role

As Showroom Manager, you'll take ownership of the day-to-day success of the Canberra showroom.

You'll lead, coach and develop a team of Stylists while ensuring every customer receives the personalised, high-touch experience InStitchu is known for.

You'll be responsible for both people and performance — driving sales, managing showroom operations and creating a culture where your team is motivated to deliver outstanding results.

You'll be responsible for:

• Leading, coaching and developing a team of Stylists to achieve individual and showroom targets.

• Driving sales performance, KPIs, conversion and customer retention.

• Creating a premium and personalised customer experience from the initial consultation through to garment collection.

• Building genuine relationships with customers and developing long-term client loyalty.

• Managing customer appointments, consultations, measurements, garment design and order processing.

• Overseeing showroom operations, presentation, standards and daily administration.

• Managing customer follow-up and ensuring every client receives proactive and exceptional communication.

• Handling customer feedback and resolving concerns with professionalism and a solutions-focused approach.

• Monitoring team performance and providing regular coaching, feedback and support.

• Creating a positive, energetic and accountable showroom culture.

• Representing the InStitchu brand and ensuring our luxury customer experience is consistently delivered.

About You

We're looking for a natural leader who is commercially driven, highly organised and genuinely passionate about people.

You don't necessarily need a background in tailoring or fashion — what matters most is your ability to lead a team, build relationships and deliver exceptional results.

You’ll ideally have:

• Previous experience managing a retail, hospitality or customer-focused team.

• A strong track record of achieving sales and performance targets.

• A genuine passion for customer experience and relationship building.

• Excellent communication and interpersonal skills.

• Strong commercial awareness and confidence interpreting KPIs and performance results.

• The ability to coach and motivate a team while holding people accountable.

• Exceptional organisation and attention to detail.

• A polished personal presentation and a strong sense of style.

• The ability to remain calm, positive and solutions-focused in challenging situations.

• Confidence working in a fast-paced, high-performance environment.

• A natural ability to anticipate customer needs and create memorable experiences.

A background in fashion, luxury retail, styling or design is highly regarded, but not essential.

Why InStitchu?

This isn't just another retail management role.

You'll be joining a growing Australian fashion business where there are genuine opportunities to develop your career and take on greater responsibility as we continue to grow.

You'll receive:

• Competitive salary + uncapped commission and bonus opportunities

• Monthly showroom and individual KPI bonuses

• Generous clothing allowance

• 50% staff discount

• Comprehensive product and styling training

• Ongoing leadership and professional development

• Genuine career progression across showroom management, retail leadership and Head Office opportunities

• The opportunity to work within a premium Australian fashion brand

• A high-energy, supportive and ambitious team environment

#J-18808-Ljbffr