At a Glance
- Tasks: Assist customers and coordinate with technicians to ensure smooth service operations.
- Company: Join JLR, the UK's largest automotive manufacturer with iconic brands.
- Benefits: Earn while you learn, with great pay and career progression opportunities.
- Other info: Long-term career prospects in a supportive and innovative team.
- Why this job: Kickstart your career in a dynamic environment with a passion for cars.
- Qualifications: Enthusiasm and a willingness to learn are key; no prior experience needed.
The predicted salary is between 49500 - 60500 $ per year.
Southeast Motors JLR Croydon Customer Service Advisor Apprenticeship
JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques.
The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme.
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Some of the duties include
Interpreting customer concerns and comments and liaising with Service Technicians.
Liaising with customers about any additional work required.
Estimating time and costs associated with repairs.
Responding to customer requests.
Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location
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Customer Service Advisor Apprenticeship employer: Inspiro Learning Limited
Inspiro Learning Limited offers a comprehensive apprenticeship program that combines on-the-job training with academic sessions, providing apprentices with valuable hands-on experience in the automotive industry. The company is dedicated to developing the next generation of skilled professionals in motor vehicle service and maintenance, ensuring a supportive and growth-oriented work environment. With a focus on customer service excellence and technical expertise, Inspiro Learning Limited presents a promising career path for enthusiastic individuals.
