Established in 1997, Inspection Systems has developed a reputation for providing high-performance systems, comprehensive support and specialist advice to the food and pharmaceutical manufacturing industry in Australia and New Zealand. Our customers include many of the world's leading manufacturers who choose Inspection Systems to help them comply with government regulations and mitigate risk through the detection and removal of contaminants.
About the Role
The objective of this role is to coordinate and support the day-to-day operations of the Service Department, ensuring efficient scheduling, resource allocation, and high-quality customer service delivery.
You will play a critical role in managing service workflows from initial enquiry through to completion, supporting technicians and the Service Manager to ensure all service activities are delivered.
What will you be doing in this role?
Manage incoming service-related communications including calls, emails, and service requests
Coordinate and schedule service jobs, including allocating technicians based on availability, location, and skillset
Maintain technician calendars and optimise service schedules for efficiency
Liaise with customers regarding service enquiries, updates, and job completion
Coordinate purchase orders, service jobs, quotes, and annual service requirements
Monitor and follow up open service tickets to ensure timely resolution and closure
Process service-related invoicing and support accurate job documentation
Coordinate technician travel including flights, accommodation, and transport
Manage rental equipment scheduling, delivery, collection, and job completion
Maintain accurate records and documentation within systems such as Ostendo
Support compliance requirements including WHS/OHS and service procedures
Provide administrative and operational support to the Service Manager and Service team
Contribute to continuous improvement initiatives within the Service Department
Essential Skills and Experience:
Previous experience in service coordination and/or scheduling
Working within a service, logistics, or technical environment (preferred)
Experience using ERP systems such as Ostendo (advantage)
Must have expiring using Microsoft Office including Word, Excel, Outlook, and shared calendars
Strong organisational and time management skills
Ability to manage multiple priorities in a fast-paced environment
As part of the recruitment process, the successful candidate may be required to undertake a National Police Check and other relevant background checks related to the role.
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Contact Details:
Inspection Systems Pty Ltd Recruitment Team
