The Product Support Specialist provides technical and analytical support to sustain Insitu Pacific's Uncrewed Aerial Systems (UAS) and related products. The role focuses on developing and maintaining Logistics Support Analysis Records (LSARs), supporting the development and maintenance of maintenance instructions, managing codification activities, and integrating technical data within maintenance management systems. As a central contributor to the technical workflow, this position ensures the effective, compliant, and reliable delivery of product support solutions in Defence and aerospace environments.
Key responsibilities
Develop, update, and manage LSARs and related support documentation to accurately reflect product configurations, engineering changes, modifications, and obsolescence
Develop, update, and modify maintenance instructions and related technical documentation in response to engineering changes, customer requirements, and outcomes of maintenance investigations
Prepare and provide required information to support customer Maintenance Management System processes, such as CAMM2
Support Defence codification services, including the adoption of new items of supply, delivery of compliant technical data, and coordination of required supporting documentation
Support the intake, triage, and actioning of technical queries and tasks, acting as a key facilitator between engineering, support, and customer teams
Contribute to ongoing development of product support analysis processes, documentation standards, and support tools
Support additional Logistics Support Analysis activities as required, such as Failure Mode, Effects and Criticality Analysis (FMECA), Life Cycle Cost Modelling, Spares Assessment, Level of Repair Analysis, and Maintenance Task Analysis
About you
Certificate IV in a discipline relating to product support, or an equivalent qualification, and typically four or more years of relevant work experience; or an equivalent combination of technical education and experience
Proven experience developing and maintaining LSARs or equivalent technical support documentation
Experience updating, modifying, or implementing maintenance instructions or technical content
Familiarity with Maintenance Management Systems, such as CAMM2, and associated data submission processes
Demonstrated capability in managing technical information workflows, including query triage and task coordination
Excellent stakeholder engagement and communication skills
Australian citizenship, with eligibility to obtain and maintain a Defence security clearance at the NV1 level
Ability to work independently with a high degree of accuracy, manage competing priorities, and adapt to changing technical requirements
Desirable: Broad experience in additional Logistics Support Analysis functions, such as FMECA, Life Cycle Cost Modelling, Spares Assessment, Level of Repair Analysis, and Maintenance Task Analysis
Desirable: Experience supporting Defence codification services and knowledge of Commonwealth of Australia codification and item identification requirements, including the management of technical data for new items of supply
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Product Support Specialist in Brisbane employer: Insitu Pacific Pty Ltd.
At Insitu Pacific, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the field of uncrewed aerial systems. Our commitment to employee growth is reflected in our generous study assistance, career development support, and health and wellbeing benefits, ensuring that our team members thrive both personally and professionally. Located in Australia, we provide a unique opportunity to contribute to the defence industry while working alongside talented professionals dedicated to advancing technology and supporting local supply chains.
