Operating Model Specialist in Melbourne

• Shape the target operating model for Master Trust
• Agnostic location
• 12 Month Max Term Contract

The opportunity to join our team

This is an opportunity to design and implement the target operating model for Master Trust, translating critical success measures into clear outcomes across governance, process, serviceand risk.

You will help create a reliable, compliantand member-centredoperating model by strengthening accountability, provider oversight, servicecontinuityand the transition to target-state ways of working.

Key Responsibilities

• Translate critical success measures into a practical target operating model, includingaccountabilities, controls, service standards, decisionrightsand operational hand-offs.
• Identifyand support sustainable operating expense reduction opportunities.
• Define andmaintainend-to-end process, role and RACI documentation for internal teams and service providers.
• Lead operating model design workshops to confirmcurrent-statepain points, target-state requirements, dependenciesand critical decisions.
• Develop success measures and operational readiness criteria covering service continuity, member experience, risk and compliance controls, data quality, provider performance, issueescalationand benefitsrealisation.
• Identifybusiness impacts, capability gaps, resourcing needs, transition risks, training requirements, changeactivitiesandimplementationsequencing.
• Establish governance, cadenceand reporting artefacts to track readiness, decisions, risks, dependencies, criticalissuesand outcomes.
• Produce high-quality executive documentation, briefing materials and implementation artefacts to support decision‐making, stakeholderalignmentand handover to BAU teams.

What you will bring

• 10+ years' experience in insurance withinsuperannuation, including exposure to insurers and funds.
• Demonstrated experience developing comprehensive business reporting thatprovidesmeaningful insights to business leaders.
• Experience coaching, mentoringand supporting team members to perform at their best.
• Strong presentation and stakeholder engagement experience across forums, boardsand senior leadership groups.
• The ability to translate complex operational requirements into clear, practicaland sustainable ways of working.
• A strong understanding of risk culture, provideroversightand regulatory expectations relevant to superannuation operations.
• A bachelor's degree in Business, Commerce or equivalent experience.

Make your move. Make your mark.

What gets us excited about working here?

Helping people do more with their money.

From those starting out to those retiring.

As your team, we'll show up for you and together we will create financial wellbeing for every Australian.

Because we know people who are confident about their financial future live better lives

If this sounds like your kind of career, you sound like our kind of person.

Here, you'll be making a positive impact in people's lives straightaway – and every day.

The first point of contact for our clients whenever they need support.

Along the way, you'll be free to learn new skills, grow, and get great things done. Around here, we like to call it "putting our fingerprints on the future".

Showing up for every Australian

We're one of Australia's leading financial wellbeing organisations, helping people feel good about their money.

This starts by helping our people feel good about working here.

That means flexibility.

Plenty of opportunity.

And celebrating all the unique things that make you, you – what matters to you, matters to us.

We acknowledge and celebrate the richness that individual differences bring to our team.

If you need assistance or an adjustment during the application process, please reach out and let us know.