At a Glance
- Tasks: Manage client accounts, drive renewals, and identify growth opportunities.
- Company: Join Insider One, a leading marketing tech company with a diverse team.
- Benefits: Enjoy training, a Spotify subscription, and a vibrant work culture.
- Other info: Work in an inclusive environment with global impact initiatives.
- Why this job: Be part of a mission-driven company shaping the future of customer experiences.
- Qualifications: 7+ years in account management or customer success, strong communication skills.
The predicted salary is between 117000 - 143000 $ per year.
About Us
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
The Opportunity
As an Account Director, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers, and you will be the primary contact of the executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, contract terms including price negotiations, and manage high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, and contract negotiations.
Job Description
- Own a portfolio of existing accounts and take responsibility for their retention and growth
- Identify upsell and cross-sell opportunities within existing accounts
- Proactively own renewals in accounts in cooperation with the Customer Success team
- Succeed in a team selling environment for maximum account penetration and coverage
- Consistently forecast monthly and quarterly performance
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
- Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints
- Take ownership of renewal success and strategy to achieve key commercial/contractual targets
- Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
- Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on
- Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
What we expect from you?
- 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS or Martech
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills
- Proven track record of using sales & persuasive skills
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- Strong communication skills in both writing and speaking (English)
- A strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts and legal discussions
- Thrives in a fast-paced, high growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts
- A university degree in Business, Marketing, Engineering, or related fields
Here’s what you’ll enjoy while spending time with us:
- We offer many hard and soft skills training to help you improve and challenge yourself.
- You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
- You’ll have space to share your skills through training and workshops if you wish.
- We’ll provide you with a paid Spotify account subscription.
- You’ll have a chance to work in an international, diverse, and inclusive environment.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
Account Director – Australia in Sydney employer: Insider One
At Insider One, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Senior SaaS Solutions Consultant in our vibrant Sydney office, you'll benefit from ongoing professional development opportunities, a collaborative environment, and the chance to engage with industry leaders. Join us to make a meaningful impact while enjoying a supportive atmosphere that values innovation and growth.
