At a Glance
- Tasks: Deliver exceptional client experiences and drive sales in a luxury retail environment.
- Company: Join Bulgari, a prestigious brand known for its Italian excellence and innovative designs.
- Benefits: Dynamic career opportunities, supportive team culture, and a chance to work with luxury products.
- Other info: Bulgari values diversity and offers equal opportunities for all applicants.
- Why this job: Be a Brand Ambassador and create memorable moments for clients while achieving sales targets.
- Qualifications: Minimum 2 years in luxury jewellery or high-end retail, with a passion for client service.
The predicted salary is between 63000 - 77000 $ per year.
Founded in 1884, Bulgari's name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.
BVLGARI is looking for an energetic and highly driven Client Advisor to join our Sydney Flagship Boutique. Act as a Brand Ambassador, delivering an exciting and memorable experience to customers, creating, stimulating and maximizing sales opportunities in order to achieve store sales and profit targets as well as provide excellent service to customers.
Job Responsibilities
- Client Experience & Service Excellence
- Accountable for High Jewellery (HJ), High Watches (HEW) & High End (HE) sales overall.
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after sale, complaint) granting an extraordinary service and never let the customer leave with a bad impression.
- Understanding client's needs and provide customized advice, guiding them through product discovery and the full sales process from welcome to packaging using appropriate selling techniques.
- Contribute to the achievement of store sales targets and service KPIs by maximizing sales opportunities.
- Collaborate with your colleagues as part of a dedicated and dynamic team, united in delivering excellence at every touchpoint.
- Comply with WHS policies, procedures and programs implemented by Bulgari.
- Client Relationship Management (CRM)
- Build and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
- Capture, update and use client data in CRM systems to support client development, follow-ups and personalized communication across different channels.
- Product Knowledge
- Develop and maintain in-depth knowledge of the products or services offered to provide accurate and helpful information to clients.
- Ensure after-sales services are properly handled, including follow-ups and issue resolution, delivering a high level of client satisfaction.
- Demonstrate passion and empathy for all our clients, continuously anticipate and exceed future desires.
- Operations, Compliance & Store Standards
- Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.).
- Apply all compliance regulations and guidelines concerning client data and store operations.
- Ensure that all front area of the shop is clean and products are displayed as per VM guidelines.
- Collaborate with fellow Client Advisors and store management to share client insights, product feedback and best practices.
Profile
- You are a clienteling and sales expert.
- You have min. 2 years experience in luxury jewellery.
- You are passionate about delivering an exceptional journey.
- You have experience within high end retail or luxury hospitality.
- You deliver a warm, empathetic, exceptional client experience with an entrepreneurial approach.
- You are excited about working as part of a team and the ability to nurture your own client relationships.
Bulgari is an equal opportunity employer.
Client Advisor in Sydney employer: Inside Lvmh
Sephora at Macquarie Centre is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Supervisor, you will not only lead a dynamic team in a high-volume luxury retail environment but also benefit from comprehensive training programs and opportunities for career advancement. With a focus on delivering a premier client experience, you'll thrive in an environment that values creativity, collaboration, and excellence.
