At a Glance
- Tasks: Manage diverse motor claims and deliver fast, fair outcomes in a tech-driven environment.
- Company: Join INSHUR, a global leader in embedded insurance with a modern approach.
- Benefits: Enjoy competitive salary, 30 days holiday, private healthcare, and flexible working hours.
- Other info: Collaborative culture with excellent growth opportunities and commitment to inclusion.
- Why this job: Be part of a dynamic team using AI to revolutionise the insurance industry.
- Qualifications: Experience in motor claims handling and strong decision-making skills required.
The predicted salary is between 62100 - 75900 $ per year.
Take ownership of a diverse third-party motor claims portfolio and deliver fast, fair, and data-driven outcomes in a modern, tech-enabled insurer.
The role:
- Manage end-to-end claims: Take full visibility and control of third-party motor claims from first notification through to settlement, covering both damage and personal injury elements.
- Drive confident claim resolutions: Make sound liability decisions and navigate claims to resolution using a strong commercial mindset.
- Negotiate optimal outcomes: Effectively negotiate with third parties, insurers, and legal representatives to achieve the right result at the right cost.
- Leverage a digital-first approach: Build strong relationships across the insurance market while influencing claim outcomes digitally.
- Collaborate across teams: Work closely with product, data, and operations teams to identify emerging trends and elevate overall claims performance.
- Optimise processes through tech: Use technology and data insights to streamline workflows, reduce friction, and enhance the overall customer experience.
Essential:
- Motor Claims Handling Experience: Proven track record handling motor claims, including exposure to personal injury, and demonstrating strong technical claims judgement.
- Decision-Making & Negotiation: Confident decision-maker and effective negotiator comfortable operating in a fast-paced environment.
- Data & Tech Orientation: Enjoys working with data and technology to innovate and challenge legacy processes.
- Solutions-Focused Ownership: Demonstrates accountability, moves quickly, and brings a problem-solving mindset to complex challenges.
- Customer & Commercial Focus: Passionate about delivering exceptional customer outcomes without losing sight of overall commercial performance.
Nice to have:
- Adaptability in Evolving Environments: Thrives when collaborating with cross-functional teams in a fast-changing, scaling company setting.
- Curiosity & Continuous Improvement: Intellectually curious and eager to learn, explore new ideas, and constantly improve processes.
What to expect from the process:
- Screen & Intro: A 30-minute video call with the Talent Team to discuss the role, your background, and your experience.
- First Interview: A 60-minute video call to dive deeper into your technical experience and get to know your motivations.
- Final Stage: An in-person interview at our Brighton office to meet the team lead and people team.
What we offer:
- Competitive salary, benchmarked to market by location, plus stock options for every employee.
- 30 days of holiday annually, plus bank holidays.
- Private healthcare for you and your family, including pre-existing conditions.
- Life insurance at 3x your salary.
- 13 weeks parental leave at full pay for new parents.
- Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax.
- Ride to work scheme.
- Workplace pension scheme to help you save for retirement.
- Flexible working hours to suit your lifestyle.
- £500 annual personal training allowance plus regular learning opportunities on a variety of topics.
- £40 monthly wellbeing and WFH allowance to keep you healthy and productive.
- 24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more.
- Unlimited AI usage with Claude and Gemini.
Working here:
- Move through ambiguity without waiting for a perfect brief.
- Take ownership of outcomes, not just tasks.
- Adapt quickly when priorities shift, and help others do the same.
- Look for ways to improve how things work, not just how to complete them.
- Use tools, data, and colleagues to make better decisions.
This probably isn't the right fit if you:
- Prefer clearly defined processes and a stable, slow-moving environment.
- Are most comfortable staying within the boundaries of your job description.
- Find frequent context-switching draining rather than energising.
Inclusion and flexibility:
INSHUR is committed to building a team where everyone can bring their full self to work. We follow a structured hiring process and train our interview teams to support fairness and reduce bias. We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age. This role is advertised as full-time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the right person. If you need any adjustments during the process, let us know and we'll do our best to accommodate.
Claims Handler in Brighton employer: INSHUR
At INSHUR, we pride ourselves on being an excellent employer by fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles. With a competitive benefits package, including generous holiday allowances, private healthcare, and a commitment to personal growth through training opportunities, we ensure our team members thrive both professionally and personally. Located in Brighton, our hybrid working model allows for flexibility while collaborating with a friendly team dedicated to innovation in the insurance industry.
