We're after an organised, reliable person to own our monthly billing, cost recovery, insurance renewals and day-to-day business support. You'll run your own workload start to finish and keep things ticking behind the scenes.
Please note: this is not an accounts (AR/AP) role. There's no chasing payments or paying bills - we handle that separately. This role is about billing preparation, reconciliation, renewals and admin.
Who we are
INS Consulting is a managed service provider (MSP) delivering IT, networking and security services to Australian businesses. We're a small, down-to-earth team, part of a wider group that includes an electrical arm. You'll have direct access to leadership and your work will make a visible difference.
What you'll doMonthly billing & invoicing
- Prepare monthly invoicing for recurring managed-services clients
- Reconcile subscription costs (Microsoft 365, security, backup) so clients are billed accurately
- Check ad hoc / labour time entries and follow up on anything missing or unclear
Cost recovery & on-charging
- Review company card and supplier costs, and on-charge them to the right client
- Flag anything unusual or unallocated
Insurance & compliance admin
- Track and renew insurance policies (professional indemnity, WorkCover,vehicles etc)
- Keep policy documents organised and liaise with brokers as needed
Director & business support
- Keep the Director's recurring tasks and deadlines on track
- Maintain trackers and internal documentation, and help with general admin
What we're looking forMust-haves
- Australian citizen or permanent resident
- Experience in an MSP, IT services or technology business - you understand how managed-services billing and subscriptions work
- Admin or billing-support experience - you've done invoicing or cost reconciliation and can work independently
- Strong attention to detail and a process-improvement mindset
- Confident with spreadsheets, billing systems and financial data
- Trustworthy and discreet with sensitive commercial information
Nice-to-haves
- Autotask / Datto PSA (or similar - ConnectWise, Halo)
- Microsoft 365 and other IT related subscription experience
- ConnectBooster / Xero or similar billing/payment platforms
- Managing insurance renewals or compliance admin
- Marketing / Social media interests
What we offer
- $55,000-$65,000 + super (pro-rata for part-time)
- Room to go higher for the right person who can lend a hand with our marketing and social media
- Real ownership - you'll run your areas, not just follow instructions
- Flexible hours - pick a consistent start/finish that suits (e.g. 8am-4:30pm to 9:30am-6pm)
- Part-time (4 days) or full-time (5 days) considered
- Inner-west location (West Footscray) with parking, a short walk to the train station, a great local café and green space nearby
- Long-term growth as the business expands
