At a Glance
- Tasks: Coordinate service requests, manage data, and support the team in a fast-paced environment.
- Company: Join a leading fire safety company with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and a supportive team culture.
- Why this job: Be part of a vital industry, ensuring safety while developing your skills.
- Qualifications: Experience in administration and strong computer skills, especially in Excel and CRM systems.
The predicted salary is between 40500 - 49500 $ per year.
Ability to multi-task and handle deadlines and priorities.
Fire industry prior experience & experience with (simPRO).
Confidence in dealing with high volumes of data is essential.
Well-developed computer literacy including spreadsheets and database management, particularly Microsoft Office skills in Excel, Word, PDF editor & PowerPoint.
Strong administrative skills and experience.
Ability to build strong relationships with customers, colleagues and suppliers.
The Role & Responsibilities:
- Field incoming calls from Customers.
- General administrative responsibilities.
- Receiving work orders and requests and documenting them.
- Initial processing, maintenance and recording of inspection reports, quotes, and invoices.
- Assist with accounts, including debtors follow up for overdue payments.
- Schedule work for technicians/contractors using Company CRM system (simPRO).
- Preparation of annual fire safety statements (AFSS).
- Organise stock and supplies for your technicians/contractors.
- Create purchase orders and approve invoices.
- Data entry: Monitoring and maintaining of our Service management system.
- Invoicing.
- Overseeing Defect Reports and their status.
- Provide ad hoc support to the wider team.
Service Coordinator in Sydney employer: Innovative fire Services
Join a dynamic team as a Service Coordinator where your organisational skills and attention to detail will be valued in our supportive work culture. We offer competitive benefits, opportunities for professional growth, and a collaborative environment that fosters strong relationships with customers and colleagues alike. Located in a vibrant area, you'll enjoy the unique advantage of working in the fire industry while contributing to essential safety services.
