At a Glance
- Tasks: Manage client relationships and drive growth in a dynamic marketing agency.
- Company: Join a leading technical performance marketing agency focused on solving tough problems.
- Benefits: Full-time role with opportunities for professional development and career growth.
- Other info: Open application for future roles; apply now to be considered when positions become available.
- Why this job: Be part of a team that values trust and delivers impactful marketing solutions.
- Qualifications: 4+ years in client relationship management and strong digital marketing knowledge required.
This is an open application job, which means the role is not currently available but will be in the future (we can't say when). If you applied to the role, you'd be invited to the 1st chat when you're a right fit, then the recruitment process stops there, and will be resumed once this role is opened.
What In Marketing We Trust is all about
We're a technical performance marketing agency, and we exist to solve tough problems in marketing. We bring an engineering mindset to complex marketing situations to deliver scalable performance that generates an exponential return on investment. Trust is in our name and is our guiding principle. To deliver on our purpose, we conduct our business by the following Code of Ethics:
- Build trust through every interaction with every person
- Always deliver in the best interest of our clients
- Invest in the success of every team member
- Build long-term relationships with our partners.
Delivering these foundational codes will fund our continued growth.
Role Purpose
The Senior Account Manager is responsible for fostering and maintaining strong client relationships, driving retention, identifying growth opportunities, and forecasting future business needs. This role supports the continued growth of IMWT and ensures clients achieve meaningful outcomes.
Role Accountability
- Client Relationship Leadership
- Define, manage, and exceed client expectations throughout the delivery lifecycle
- Lead high-level client meetings, QBRs, and planning sessions
- Own escalations and drive resolution with delivery and leadership
- Commercial Ownership
- Own retention and renewal outcomes across a portfolio
- Identify and secure expansion opportunities (new work streams / increased scope)
- Monitor financial performance (recovery rate, scope changes, commercial risk)
- Delivery Coordination
- Coordinate with technical teams (SEO, PPC, Analytics & Data) to shape strategies and ensure delivery alignment
- Supervise delivery across large accounts, ensuring key deliverables are met (SOWs, timelines, reporting)
- Coaching & Team Development
- Act as 2IC to Head of Client Services (where relevant), supporting strategic planning and decision-making
- Coach and mentor junior Account Managers to raise capability and consistency
How this role will be measured
- Client retention
- Client satisfaction (cNPS)
- Account growth
- Financial performance
- Senior stakeholder relationships
Requires Knowledge & Skills
- 4+ years professional client relationship management
- Senior Account Management experience in a marketing agency (agency experience is required)
- Strong knowledge of digital marketing (SEO, PPC)
- Demonstrated experience leading client meetings, deep-dives, and WIPs
- Ability to manage multiple large projects simultaneously (5-10), over 3+ months
- Strong problem-solving and risk reduction skills
- Excellent communication, coaching, and stakeholder management
Account Manager employer: Inmarketingwetrust
At What In Marketing We Trust, we pride ourselves on being an exceptional employer that fosters a culture of trust, collaboration, and continuous growth. Our commitment to investing in the success of every team member ensures that you will have ample opportunities for professional development while working alongside a talented team in a dynamic environment. Located in Australia, we offer a unique chance to engage with diverse clients and tackle complex marketing challenges, all while enjoying the benefits of a supportive work culture that values your contributions.
