At a Glance
- Tasks: Own product documentation and create user-friendly content for our innovative solutions.
- Company: Join Inlogik, a global leader in Corporate Credit Card and Expense Management.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team and collaborate across Australia, UK, USA, and NZ.
- Why this job: Make an impact by transforming complex information into clear, practical guides.
- Qualifications: 5+ years in technical writing with strong communication and editing skills.
The predicted salary is between 82800 - 101200 $ per year.
Location: Hawthorn, VIC – Hybrid
Employment Type: Full-time
Reports to: Product Operations Manager
About Inlogik
Inlogik is a global leader in Corporate Credit Card and Expense Management solutions, supporting organisations across 30+ countries.
The Role
We are looking for an experienced Senior Technical Writer to own our product documentation and help customers and internal teams understand and use our products effectively.
You will be the central point of contact for product documentation, managing content from initial request through to publication.
Working closely with Product teams, SMEs, Account Management and other stakeholders, you will turn complex product information into clear, practical and user-friendly content.
You will also lead the ongoing improvement of our online help and documentation processes.
Key Responsibilities
- Own and coordinate the end-to-end documentation lifecycle.
- Manage documentation priorities, timelines, feedback and approvals.
- Create and maintain user guides, short guides and admin guides using Mad Cap Flare.
- Apply single-source authoring principles across multiple products, configurations and brands.
- Create and maintain internal documentation in Confluence.
- Gather information from SMEs, JIRA tickets, product demonstrations and existing content.
- Rewrite product release notes into clear, customer-friendly content.
- Lead the development and improvement of online help.
- Review and quality-assure documentation produced by others.
- Maintain consistent terminology, style and content quality.
- Work proactively with stakeholders across Australia, UK, USA and New Zealand.
About You
- 5+ years' experience in technical writing.
- Experience coordinating multiple documentation projects.
- Strong stakeholder management and communication skills.
- Excellent writing, editing and proofreading skills.
- Advanced Microsoft Word skills.
- High attention to detail and a strong focus on quality.
- The ability to manage competing priorities and changing requirements.
- The ability to quickly learn new products, software and workflows.
- A proactive, organised and autonomous approach.
- Mad Cap Flare or another single-source authoring system.
- Saa S, finance or fintech experience.
- JIRA and Confluence.
Inlogik is committed to diversity, equity and inclusion and welcomes applications from people of all backgrounds.
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Senior Technical Writer in Melbourne employer: Inlogik
Inlogik is an exceptional employer located in the vibrant suburb of Hawthorn, VIC, offering a hybrid work environment that promotes flexibility and work-life balance. With a strong commitment to employee growth, Inlogik provides opportunities for professional development and encourages collaboration across global teams, fostering a culture of innovation and inclusivity. Joining Inlogik means being part of a forward-thinking company that values your contributions and supports your career journey in the dynamic field of Corporate Credit Card and Expense Management solutions.
