At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic workshop environment.
- Company: Join the rapidly expanding Inland Truck Centres with a strong reputation.
- Benefits: Enjoy competitive pay, ongoing training, and career progression opportunities.
- Other info: Great career pathways available for motivated individuals.
- Why this job: Be part of a supportive team working with industry-leading brands and technology.
- Qualifications: Strong computer skills and a customer-first attitude are essential.
The predicted salary is between 40500 - 49500 $ per year.
Ready to be part of something bigger? Inland Truck Centres is expanding rapidly, and we’re looking for switched‑on, customer‑focused people to grow with us. If you thrive on organisation, enjoy supporting customers, and want to join a team with serious momentum, this is your chance to jump on board.
About Inland Truck Centres
With exciting and dynamic new ownership, there has never been a better time to join the growing Inland Truck Centres network. We proudly represent Kenworth Trucks, DAF Trucks, PACCAR Parts and Cummins engines. We operate Inland Truck Centres locations in Griffith, Wodonga, Wagga Wagga, Dubbo, Orange, and Parkes, with modern facilities, well‑equipped workshops, and skilled teams supporting customers running our world‑class brands.
Why Join Us?
- Our team is driven by a strong reputation, quality workmanship, and a united vision for the future.
- Become part of a supportive, professional, and growing team.
- Enjoy ongoing training, skill development, and genuine career progression opportunities.
- Competitive remuneration and employee benefits.
- Work with industry‑leading brands and technology.
About the Role
As our Service Advisor, you are the frontline customer service contact ensuring the completion of all essential service administration duties. You’ll support the Service Department workflow by opening jobs, processing customer invoices, and submitting warranty claims. You’ll communicate directly with our customers and work closely with our Service Supervisor and Branch Manager. Your communication skills, accuracy, and customer focus will help keep our workshop running smoothly and efficiently.
Key Responsibilities
- Provide friendly, professional customer service and support.
- Open and close repair orders and enter technician times.
- Prepare and process invoices for internal and external customers.
- Assist Service Supervisor with workshop scheduling.
- Book customer jobs and coordinate customer sign‑off for completed work.
- Process, submit, and maintain warranty claims.
- Maintain department files and records.
- Support safe work practices and follow all company policies and procedures.
- Participate in training and continuous improvement initiatives.
Skills & Attributes We’re Looking For
- Strong computer literacy and confidence with new systems.
- Knowledge of automotive service processes or similar administrative experience.
- Good understanding of mechanical or technical terminology (preferred).
- Excellent organisation and time‑management skills.
- Strong communication — verbal and written.
- A customer‑first approach with problem‑solving ability.
- Ability to work independently and meet deadlines with accuracy.
Career Pathways
At Inland Truck Centres, we invest in our people. Many of our team members have advanced into senior, specialist, or leadership roles across our dealership network, and you can too!
Service Advisor employer: Inland Truck Centre
Inland Truck Centres is an exceptional employer, offering a supportive and professional team environment where your skills as a Service Technician can truly shine. With ongoing training from industry-leading OEM partners and access to the latest equipment, you'll have ample opportunities for career progression while enjoying a vibrant work culture that includes team events and community involvement in Dubbo. Join us to be part of a growing team that values quality workmanship and a bright future together.
