Are you a fluent German speaker with a passion for customer service and a talent for finding solutions?
We're looking for a German-speaking Customer Service & Sales Representative to join a customer-focused team supporting customers across a range of service and sales enquiries. This is an excellent opportunity for someone who enjoys problem-solving, building positive customer relationships and delivering an exceptional service experience in a fast-paced environment.
Key Responsibilities
- Customer Support: Assist customers with new orders, product enquiries, account queries, pricing, promotions and general service-related questions.
- Order Management: Resolve order-related issues, troubleshoot problems and provide updates on deliveries, shipping and fulfilment.
- Multichannel Communication: Handle incoming calls and emails professionally, ensuring timely and helpful responses.
- Systems Administration: Maintain accurate customer records, update account information and log interactions and support tickets in internal systems.
- Complex Query Resolution: Manage escalated enquiries involving payments, billing discrepancies, refunds, contractual matters and policy-related concerns.
- Business Customer Support: Assist B2B clients, including hospitality businesses and retailers, with account adjustments and bulk orders.
- Internal Collaboration: Work closely with sales, finance, logistics and warehouse teams to resolve customer complaints and service issues.
- Compliance and Service Quality: Follow established procedures, maintain customer confidentiality and uphold professional service standards in German and, where required, English.
Minimum Requirements
- Native-level or C1 proficiency in German, with excellent written and verbal communication skills.
- Eligibility to work in Namibia, with a valid permanent residence permit or Namibian ID, as applicable.
- Strong computer literacy and confidence using CRM platforms, ticketing systems and Microsoft Office.
- Excellent communication skills and professional email etiquette.
- A calm, analytical and structured approach to problem-solving, particularly in a high-volume environment.
- The ability to assess enquiries, prioritise issues and deliver effective, customer-focused solutions.
- A professional and service-oriented attitude.
- No criminal record.
- Previous customer service experience is advantageous.
Remote Work Requirements
- Work Setup: Fully remote, working European business hours from Monday to Friday, with public holiday coverage where operationally required.
Candidates must have a reliable fixed-line fibre or ADSL internet connection with a minimum speed of 25 Mbps upload and download. Wireless internet connections are not accepted. A UPS or suitable backup power solution is also required to maintain connectivity during power outages.
This German-speaking Customer Service & Sales Representative job in Namibia, South Africa is waiting for you!
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German-Speaking Customer Service & Sales Representative - Namibia in Sydney employer: Initiate
Initiate offers a dynamic work environment where employees can thrive in customer service and sales roles. The company values problem-solving skills and fosters positive relationships with customers, providing opportunities for professional growth. Employees benefit from a supportive team culture that emphasizes exceptional service delivery.
