Salesforce Project Manager (Service Cloud)
Sydney (Hybrid)
Immediate Start
Contract Role
Full Australian Working Rights Required
We’re partnering with a leading consultancy to bring on an experienced Salesforce Project Manager to drive a high-impact Service Cloud implementation.
This is a hands-on leadership role where you’ll sit at the centre of delivery — working across business stakeholders, BAs, and technical teams to ensure successful end-to-end execution.
The Role:
You’ll take ownership of Salesforce delivery, acting as the bridge between business and technology. This role requires someone who can confidently lead from the front, manage stakeholders, and drive outcomes in a fast-paced environment.
Key Responsibilities:
- Lead end-to-end delivery of Salesforce Service Cloud implementations (discovery → go-live).
- Manage and guide Business Analysts, ensuring requirements are clear, structured, and aligned to delivery outcomes.
- Act as the primary point of contact for stakeholders, driving alignment and managing expectations.
- Facilitate Agile ceremonies and ensure consistent delivery rhythm across squads.
- Own delivery planning including roadmap, risks, dependencies, and milestones.
- Provide clear, structured updates and presentations to senior stakeholders.
- Ensure best practice across Salesforce delivery, governance, and release management.
- Drive a high-performance delivery culture focused on accountability and outcomes.
Key Requirements:
- Proven experience as a Salesforce Delivery Lead / Project Manager.
- Strong hands-on experience delivering Salesforce Service Cloud implementations.
- Deep understanding of the Salesforce ecosystem and delivery lifecycle.
- Experience managing and working closely with Business Analysts.
- Strong business-facing PM skillset — able to translate between technical teams and stakeholders.
- Excellent communication and presentation skills (this is critical).
- Confident managing multiple stakeholders and driving alignment.
- Experience working in Agile delivery environments.
Nice to have:
- Salesforce certifications (Admin, Platform, etc.).
- Scrum / Agile certifications (CSM, PSM, SAFe).
- Experience in consulting or client-facing delivery environments.
Why this role:
- Immediate start on a high-impact Salesforce program.
- Strong stakeholder exposure and ownership of delivery.
- Opportunity to lead from the front in a fast-moving environment.
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Salesforce Project Manager in Sydney employer: Ingrity Pty
INGRITY is an exceptional employer for graduates eager to make a meaningful impact in the fields of data and AI. With a structured program that offers mentorship, hands-on projects, and access to industry experts, you'll not only develop your technical skills but also gain invaluable consulting experience while working with Australia's largest organisations. The collaborative work culture fosters innovation and growth, making it an ideal environment for ambitious individuals looking to launch their careers.
