At a Glance
- Tasks: Lead the APAC customer support team and optimise workflows using AI tools.
- Company: Ingram Micro Australia, a leader in tech solutions.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a collaborative team focused on continuous improvement.
- Why this job: Make a real impact by driving customer satisfaction and leveraging innovative technology.
- Qualifications: Bachelor's degree and strong leadership skills required.
The predicted salary is between 82800 - 101200 $ per year.
Ingram Micro Australia is seeking a hands-on Manager, Customer Support to lead the APAC support team in Sydney.
This role drives escalations to resolution, optimizes workflows, and ensures timely, clear communication with customers.
You will leverage automation and AI tools within the support stack to reduce routine volume and focus on high‑value problems, while coaching the team toward continuous improvement and strong KPI performance.
Bachelor's degree required.
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APAC Customer Support Manager employer: Ingram Micro
Ingram Micro is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its team members. With a strong focus on employee growth, the company offers numerous opportunities for professional development and advancement within the technology financing sector across Australia and New Zealand. Additionally, the supportive environment and commitment to cultivating meaningful vendor and partner relationships make it an attractive place for those seeking a rewarding career in a rapidly evolving industry.
