Ingram Micro is seeking a highly experienced Lead Technical Support Engineer to act as the senior technical leader within our global support organization. You will mentor engineers, drive cross‐functional collaboration with Product and Engineering, and own complex issue resolution at scale.
This role emphasizes shift‐left initiatives, automation, and AI‐enabled troubleshooting to reduce MTTR, improve platform stability, and deliver excellent customer outcomes in a hybrid working environment.
Tech Support Engineer Lead — AI-Driven Cloud & API Expert in Adelaide employer: Ingram Micro
Ingram Micro is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its team members. With a strong focus on employee growth, the company offers numerous opportunities for professional development and advancement within the technology financing sector across Australia and New Zealand. Additionally, the supportive environment and commitment to cultivating meaningful vendor and partner relationships make it an attractive place for those seeking a rewarding career in a rapidly evolving industry.
