At a Glance
- Tasks: Lead the APAC customer support team and drive escalations to resolution.
- Company: Ingram Micro, a leader in AI-driven operations.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced environment with opportunities for continuous improvement.
- Why this job: Make a real impact by optimising service delivery with cutting-edge AI tools.
- Qualifications: Experience in customer support management and strong leadership skills.
The predicted salary is between 135000 - 165000 $ per year.
Ingram Micro is seeking a hands-on Manager, Customer Support to run the APAC support team in a fast-paced, high-volume environment.
You will own the queue, drive escalations to resolution, and ensure timely, clear customer communication.
The role emphasizes coaching, data hygiene, and continuous improvement using automation and AI tools.
You will lead day-to-day operations, monitor KPIs, and partner with cross-functional teams to address recurring issues and optimize service delivery across the
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APAC Customer Support Manager in Sydney employer: Ingram Micro Inc.
Ingram Micro Australia is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. As a Vendor Business Manager for AI, you will have access to extensive employee growth opportunities, competitive benefits, and the chance to work with leading technology partners like NVIDIA and H2O.ai, making a meaningful impact in the fast-evolving AI landscape.
