At a Glance
- Tasks: Lead project implementations for seamless customer fulfilment across our network.
- Company: Join IKEA, a global leader in home furnishings and customer experience.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact on customer satisfaction and operational efficiency.
- Qualifications: Experience in project management within logistics or retail operations.
The predicted salary is between 56700 - 69300 $ per year.
At IKEA, we believe a better everyday life starts with delivering a seamless experience for our customers. As we continue to develop our omnichannel fulfilment network, we’re looking for an experienced and collaborative Project Implementation Manager to support the successful delivery of a significant operational initiative.
Based within Customer Fulfilment, this role will play a key part in operational readiness, stakeholder alignment and business adoption across our DC/CDC network.
What you need to know
As the Fulfilment Project Implementation Manager, you will lead the end-to-end implementation activities for an operational initiative across our DC/CDC network. Working closely with technical specialists, country teams and a diverse range of internal and external stakeholders, you will help prepare the organisation for implementation and support a smooth transition into operations.
About this work area
- Coordinate operational readiness activities, partnering with technical specialists and business stakeholders to prepare the organisation for implementation.
- Develop and deliver communication and change-management plans that build engagement, understanding and adoption across a range of unit roles.
- Lead cross-functional collaboration between CDC onsite operational teams, Service Office Customer Fulfilment teams, Country teams and Intralogistics partners.
- Assess impacts on operational processes, customer experience and ways of working, and develop appropriate action plans, including risk and mitigation plans.
- Manage project governance, reporting and stakeholder updates providing clear visibility of risks, milestones and outcomes.
- Support knowledge transfer, capability building and handover to operational teams following implementation.
- Monitor performance against agreed objectives, timelines, budgets and taking corrective action where required.
You are an experienced project professional who thrives in complex operational environments and has a proven track record of delivering large-scale logistics, fulfilment or supply-chain projects. You excel at stakeholder engagement, change management and operational readiness, bringing people together to implement change successfully. You have strong communication skills and a collaborative approach and can influence across functions to deliver outcomes in a dynamic, fast-paced environment.
To be considered for this role, you will have:
- Experience leading complex project implementations within supply chain, logistics, fulfilment or retail operations.
- Skills in driving operational readiness and managing change in fast-paced, evolving environments.
- Confidence communicating with, influencing and aligning diverse stakeholder groups, including operational teams, technical specialists and external partners.
- Strong organisation and a proactive, solutions-focused approach, with the ability to manage multiple priorities and deliver to tight timeframes.
- Comfort working across a matrix organisation and collaborating with local and country teams across multiple disciplines.
- A passion and experience in continuous improvement and creating efficient, customer-focused operational solutions.
About the role
- Contract type: Temporary Full Time, 76hrs/fortnight (15-month fixed-term contract)
- Reporting line: DC Manager
- Location: IKEA Distribution Centre, Marsden Park
- Pre-employment check: If you are successful for this role, you will be required to obtain a national police check.
Fulfilment Project Implementation Manager in Sydney employer: Ingka External
Ingka External offers a collaborative work environment where employees can engage in significant operational initiatives that enhance customer experiences. The company emphasizes professional growth through diverse roles and responsibilities, particularly in project implementation within its omnichannel fulfilment network. Employees benefit from working closely with various stakeholders, fostering a culture of teamwork and innovation.
